Elizabeth Nyambura Gitau

ELIZABETH NYAMBURA GITAU EMAIL:-PHONE: - SUMMARY Highly efficient and detail-oriented Virtual Assistant with over 2 years of experience providing comprehensive administrative and communication support. Skilled in data entry, email management, scheduling, and handling both internal and external communications. Adept at utilizing calendar management tools to ensure smooth workflow and timely execution. I am committed to providing exceptional service and exceeding client expectations. SKILLS Exceptional Communication and interpersonal Self motivation and time management Problem-Solving and Conflict Resolution Customer Relationship Management (CRM) e.g Zendesk, Saleforce Data Analysis and Visualization Leadership, organization, and people management Project Management Microsoft Office Suite EDUCATION Diploma in Business Management Strathmore University Specialization in Managerial Administration and Enterprise Development . Graduated with Upper second-level Bachelor of Science in International Business Administration United States International University-Africa Specialization in major Finance and minor Entrepreneurship. Graduated with a GPA of 3.1. Jan 2022 - Jun 2023 Sep 2012 - Aug 2016 WORK EXPERIENCE Executive assistant , Sparks limited May 2023 - Jun 2024 Identified administrative challenges related to data entry and filing protocols, recommending streamlined solutions to enhance operational productivity, yielding a weekly time-saving of 15 work hours. Orchestrated executive calendars, crafted travel plans, and drafted email correspondence. Enhanced travel package sales by 20% through personalized consultations and targeted social media marketing campaigns. Attained a 95% customer satisfaction rate by surpassing client expectations, resolving intricate queries, and fostering lasting customer relationships, resulting in a 15% rise in repeat bookings. CX and Admin Assistant VA, Africa Data School Sep 2022 - Mar2023 Implementated an online recruiting platform resulting in a notable increase of 200 applicants and a monthly sales boost of 100%. Engaged in active social media management such as Facebook, Instagram, Twitter, and LinkedIn, by consistently sharing weekly content, leading to an impressive 80% growth in sales and brand recognition. Enhanced team communication by deploying effective communication strategies that reduced communication-related issues among team members by 20%. Jan 2021 - Aug 2022 Customer service representative, Zocom limited Utilized Salesforce ticketing system to efficiently manage customer inquiries and track resolution progress. Leveraged Zendesk macros to personalize email responses and expedite communication with customers. Managed over 90 inbound and outbound calls daily, ensuring prompt and effective resolution of inquiries and issues. ADDITIONAL INFORMATION Certifications Professional Certification in Analyzing and Visualization with Advanced Excel.