Elizabeth Matthew

ELIZABETH MATTHEW Customer Care Expert PERSONAL PROFILE Elizabeth is a resourceful communicator with extensive knowledge of media relations and public relations. She can make a significant contribution to teamwork and is constantly willing and helpful. She is a trustworthy and capable team player. Elizabeth is currently anticipating fostering business expansion while simultaneously increasing her professional development with confidence in her wealth of experience and God’s backing. Experience Netop Business Limited Victoria Island, Lagos. Team Lead, Customer Care 2023 - Present Showcasing ability to handle complex customer issues and find satisfactory solutions, resulting in positive feedback from customers. Oversee and guide customer care representatives to meet performance targets and provide top-notch customer support. Implemented quality assurance measures such as call monitoring, feedback sessions, and compliance regulation observance, to maintain service standards. Customer Care Representative 2022 – 2023 Answer consumer questions by phone, email, or live chat in a timely and professional manner, showing understanding and empathy to meet their needs. Collaborated with other departments as sales, marketing, and logistics, to address customer needs, escalate issues, and improve overall customer experience. Mobile Box Logistics, Ikeja, Lagos. Customer Care Representative - Handled customer complaints. Handled high number of incoming calls. Monitored customer satisfaction levels and gave periodic reports to management. Secretary 2022 Highscope College, Ikeja, Lagos. Responded to emails and other correspondence to facilitate communication and enhance the school’s processes. Maintained daily report documents, memos and invoices. Created and updated records and files to maintain document compliance. Sales Representative 2018 - 2021 Spectranet. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Met sales target that resulted in 35% increase in sales of the outlet within time there. Developed and maintained relationships with key clients that resulted in 4.8 million extra sales of data and internet routers. Education Higher National Diploma, Mass Communication Osun State Polytechnic, Iree 2020 National Diploma, Mass Communication Osun State Polytechnic, Iree 2015 Skills Effective Communication Brand Image Management Office 365 Suite Coaching & Quality Management Leadership Project Management Interpersonal Relationship Skills Trend Analysis Operational Efficiency Report Writing Skills Creative & Critical Thinking Adaptability Merchandizing Proficiency Languages English (Bilingual) Additional Information Nationality: Nigerian Marital Status:Single Sex:Female References References are available upon request.