Elizabeth Matthew

With over [3years] of experience in customer service, I have developed a deep understanding of customer needs and expectations. My journey began in (Netop Business System Limited) . I started as a team member and later became the team lead of my department , where I honed my communication skills and learned the importance of active listening. I thrive in fast-paced environments, and my ability to remain calm under pressure allows me to handle challenging situations effectively.

Key Skills:

• Exceptional Communication: I possess strong verbal and written communication skills, enabling me to convey information clearly and empathize with customers.
• Problem-Solving: I excel at diagnosing issues and providing timely solutions, often turning frustrated customers into loyal advocates for our brand.
• Multitasking: I can manage multiple inquiries simultaneously, utilizing [specific tools/software] to keep track of customer interactions and ensure nothing falls through the cracks.
• Product Knowledge: I have in-depth knowledge of our products/services, allowing me to provide informed recommendations and troubleshoot issues confidently.
• Team Collaboration: I work closely with cross-functional teams to improve processes and share feedback from customers, contributing to overall service enhancements.

Achievements:

• Successfully resolved 90% of customer issues on the first call, significantly improving customer satisfaction ratings.
• I implemented a new process that allowed us to escalate issues immediately, reducing our response time from 10 minutes to 5 minutes. This improvement led to an increase in positive feedback from customers."  
• Received award for outstanding service, consistently exceeding performance metrics and contributing to team goals.

I am passionate about creating memorable experiences for customers and continuously seeking opportunities for growth and improvement in service delivery. I’m excited about the prospect of bringing my skills to your team and making a positive impact!