Elizabeth Dela Cruz

I have almost 9 years experience as Operations Assistant in a big retail company (Shopping Mall). Following are my skills :

• Customer Support

• Prepare and create Power Point Presentation

• MS Excel

• Social Media Management

• Data Entry

• Transcription

• Answer calls

• Email Management

• Releasing memos

• Involving community services such as planting trees, back to school program ,donations and others.

• Responsible in inventory such as merchandise, and stock monitoring.

• Perform other task like SAP system( creating Sales Invoice )

• Perform customer and tenant relations.

• Assist in implementation of policies and penalties.

• Prepares reports, documents etc. to sales and merchandise and approves operations- related documents in order to properly document transactions and operational activities.

• Monitoring of Agency personnel in their daily task, personality management and monthly evaluation.

• Accounting liaison, coordination with mall accounting for billing and accounting concerns.

• Responsible for filing and documentation of purchase order forms and sales invoice.

• Roving Auditor, manage resources and implement savings scheme.

• Supplier management, maintain good relationships with suppliers.

• Train and guides the agency staff by conducting new employee orientations for agency personnel in order to improve

employee profession and company performance.

• Responsible for processing and monitoring of Security and Maintenance Agency Personnel billing and scheduling.