Elizabeth Chepchirchir Biwott

With a professional journey spanning eight years in project management, project administration, customer experience, and deep knowledge of business development operations, I believe qualifies me as a strong fit for an opportunity as a freelancer.

I have a bachelor's degree in Communication and Public Relations and have spent the last four years developing my customer-centered skills in various roles. I gained expertise as a customer experience specialist at Samsung Electronics' contact center, where I worked for two years. This experience allowed me to excel in providing exceptional customer service, handling high-pressure situations with empathy, and ensuring confidentiality. My passion for IT led me to train new employees in phone etiquette, protocols, and CRM navigation for efficient customer information management.

My experience at OFGEN Limited as a Project Administrator honed my skills in understanding client needs, tender management, pipeline management, and project coordination. A major achievement was when I successfully spearheaded the business development team in analyzing Requests for Proposal (RFP), led

tender kickoff meetings, and prepared detailed responses highlighting our value proposition for the Safaricom Energy services RFP. With excellent analysis of the RFP requirements, we garnered a remarkable 96% score during the technical evaluation phase of the award process.

The prospect of contributing my expertise and skills to the dynamic environment at fills me with great enthusiasm. Having successfully applied for the Joint Crediting Mechanism (JCM) grant of two model solar PV projects, an amount totaling to USD 714, 499 was awarded. The grant would cover part of the CAPEX for the UNGA Group Limited’s 3.1MWp and KWAL’s 1.5MWp projects. My prowess in grants applications, combined with a keen niche for green funding in the renewable energy sector positions me as a valuable asset in helping continue to achieve its project financing goals.

My adeptness in utilizing Microsoft 365, ERP systems, and various CRM tools has significantly bolstered my ability to communicate and collaborate effectively. I am a staunch advocate of a customer-centric approach, multi-tasking abilities, and a sharp eye for detail, which have been instrumental in consistently delivering exceptional customer experiences throughout my career.