Elizabeth Astorga Schmeichel

Elizabeth A. Schmeichel Miami, FL •-• linkedin.com/in/elizabeth-a-schmeichel-a Key Account Manager Sales and Business Development professional skilled in account growth, client retention, and consultative engagement. Delivered a 25% increase in occasional use sales in 2024 while driving strategic partnerships and optimizing operations. Skilled in cross-functional collaborations and delivering customer value. CAPM Certified. WORK EXPERIENCE SES SES operates the world’s first Globalized Network, providing broadband connectivity, multi-format video broadcasting, secure satellite communications and telecommunications services to thousands of organizations serving billions of people worldwide. Key Account Manager at SES - Latin America Media OU / Sports and Events Miami, Florida, United States • Championed an actionable customer success strategy, improving the renewal process and identifying • • • • sales opportunities to drive 30% revenue growth from strategic renewals and expansions within 12 months through targeted client relationship management. Designed strategic partner and channel sales programs, leveraging customer insights to elevate account health and customer experience, achieving a 20% lift in customer satisfaction in 12 months. Strengthened customer relationships, engaging with customers, levelling industry knowledge and addressing customer needs, leading to a significant improvement in customer retention rates. Proactive engagement to maximize product and service adoption, aiming to nurture partnerships and to ensure continuous value flow. Customer onboarding management, from qualified leads to contract execution, driving efficiency and improving technical aspects of the policy and procedure. Marlink LTD. (formerly Livewire Connections) 09/2015 - 05/2016 Satellite Communications and IT company supplying turnkey solutions within the global Mega Yacht and Merchant Shipping markets with offices in the UK and USA. Account Manager Kingston upon Thames, United Kingdom • Established strong relationships with key stakeholders, analyzing customer needs and data while • • forging trust to facilitate significant account growth and customer satisfaction. Drove 30% more bids and 15% more awarded contracts in 6 months by streamlining RFP/RFQ workflows and delivering competitive offerings that outperformed competitor offerings. Management of the Mediterranean yachting existing customer base, identifying growth opportunities through regular customer interactions combined with lead generation. Orkli 01/2009 - 08/2015 Multinational manufacturer of components for central heating, domestic hot water supply, water heating and domestic appliances, with its own factories and a global network of commercial offices. Chessington, Greater London Sales & Marketing Coordinator • Fostered strong relationships with existing and new accounts, acting as a trusted advisor and main • point of contact to our customers, implementing new systems, and adhering to KPIs, contributing to overall sales growth and customer success. Developed and managed a portfolio of +10 key accounts, increasing revenue by 30% within 12 months through collaborative solutions, best practices adoption and proactive customer engagement. Mary Kay Cosmetics - Spain 02/2007 - 07/2008 Global direct selling company that produces and sells high-quality skincare and color cosmetics through an independent sales force of beauty consultants worldwide. Sales Education and Development Supervisor • Developed impactful marketing presentations, sales decks and sales enablement collateral, aligning enterprise messaging with market developments and customer goals. • Led Management of Sales training programs, demos and case studies, using client experience and market dynamics to retain customers and drive sales effectiveness. LF Channel S.L. 03/2005 - 01/2007 LF Channel is a marketing and PR agency with extensive experience in the ICT sector. Task Forces Manager / Marketing Coordinator • Selecting and training client-based staff to work with top IT clients, coordinating all strategic and field • marketing plans and customer initiatives in the Madrid/Central Spain area. Developing promotional campaigns, telemarketing programs, market research, events, incentive programs, product launches and trade shows, liaising with partner companies and third party vendors to successfully develop different marketing activities. EDUCATION Master's degree in Sales and Marketing Management Instituto de Empresa Bachelor's degree in Law Universidad Complutense de Madrid 01/2005 - 01/2006 01/1992 - 01/1998 CERTIFICATIONS Certified Associate in Project Management (CAPM)® 09/2024 - Present Project Management Foundations: Requirements 04/2024 - Present Project Management Institute LinkedIn VOLUNTEERING & LEADERSHIP Metropolitan Police 10/2012 - 10/2013 Front Counter Volunteer Volunteer at New Malden Police Station during weekends SKILLS Account ​management, Business ​acumen, Client ​satisfaction, Collaborating, Growth ​Strategies, Marketing, Marketing, Post-​sales, Presentation ​Skills, Sales, Salesforce, Strategic, Tracking, Trusted ​advisor