Elisha Montiel

ELISHA MONTIEL C U S T O M E R C A R E S P E C I A L I S T PROFILE I am a qualified and professional Customer Care Specialist for more than 4 years. Proficient in providing support across various channels including Socials, Email, Live Chat, and Phone. I have over 2 years of proven experience in leadership, training, and development, supporting new hires, and delivering excellent performance tailored to meet business needs. Additionally, I possess strong creative and analytical skills, and I am a team player with a keen eye for detail. PROFESSIONAL EXPERIENCE Customer Care Specialist and Design Consultant Patrick Adair Designs| May 2024 - Present Providing excellent customer service through email and live chat. Manage the brand's design consultation calendar bookings in tidycal. Led video consultations with customers, delivering personalized design recommendations that effectively addressed customer preferences, resulting in successful sales closures and high client satisfaction Oversaw order management processes in Shopify, including invoicing and order processing. Customer Care Coach ARMRA| December 2023 - May 2024 Providing real-time support and handling Escalation for Tier 1 agents Respond to direct, messages and comments on all Social Media Platforms such as Facebook, Instagram, Tiktok and X. Providing Email support for customers Process customers’ orders on Shopify, Shipfusion, and ReturnLogic Strategic Partner Master Trainer VXI Global | October 2022 - October 2023 Assessing training needs Evaluating training effectiveness Coaching and Development Conducts classroom observations and coaching session to trainers Performance Monitoring – Tracks trainers’ metrics and ensuring they meet their goals. Associate Trainer VXI Global | September 2021 - October 2022 Facilitating training sessions for Phone support and Live Chat (Brick and mortar or Virtual) Developing Training Curriculum Performance Consultation – supervise learners, providing guidance and coaching to improve their performance. Technical Support Associate VXI Global | July 2020 - September 2021 Providing inbound technical support Documenting technical issues CONTACT--Marilao, Bulacan, Philippines EDUCATION Our Lady of Fatima University Bachelor of Medical Laboratory Science| 2015 - 2020 Undergraduate, 4th yr. Saint Louis University Bachelor of Medical Laboratory Science | 2013 - 2015 SKILLS Strong organizational and time-management skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team. Proven leadership skills Shopify Store Website Building TOOLS Microsoft Office Google Workspace Meta Business Suite Gorgias Shopify Shipfusion RetunLogic Brandbastion Slack Asana Notion TidyCal StayAi Tableau Medallia Klaviyo DashHudson RichPanel CERTIFICATIONS Shopify Certificate of Expertise - Completed a comprehensive Shopify course, demonstrating proficiency in e-commerce platform management and website design, culminating in the successful development of a fully functional Shopify website IMPACT Certification - “Instructor methodologies Proficient Accelerated and Comprehensive Training” is a company hosted training for Training leaders that focuses on development in Facilitation and training methodologies on Virtual and Face to Face Setup.