Elisha Montiel

Experienced Master Trainer with over 2 years, specializing in class management and new hire support. Demonstrated expertise as a Master Trainer in the BPO industry, leading a tech-sales account for a US-based Telecommunications company. Recognized for resiliency, creativity, analytical and problem solving skills, and attention to detail, I bring a comprehensive skill set to roles involving assessing training needs, coaching sessions, and monitoring performance. Proficient in training, call handling, performance consultations, and other admin task. Committed to fostering continuous improvement and contributing to organizational success