Elina Meistere

Elina Meistere Riga Latvia --Online Digital Resume Website, Portfolio, Profiles Professional Summary Skills • https://www.linkedin.com/in/elina-meistere-b476671a6/ • https://www.harmonyseek.com/ I have several years of experience within Hospitality industry. I have worked in various positions in different departments of a hotel. Each position has given me valuable and applicable skills for my growth in business. I am a goal-oriented, well organized and flexible person. I possess leadership skills such as strategic thinking; I work well under pressure. I have supervised a small team and I am a self-starter. I believe that I am a fast learner and I am teachable. Self-development, education and growth are my biggest motivators. I am passionate about psychology and my experience in customer service has proven that effective communication can be formed by the ability to understand people, be able to read people and listen carefully. Knowledge of basic psychology has been extremely useful while working in a customer service-based environment. My prior experience has also given me the opportunity to work with people from different cultural backgrounds and that has taught me empathy, patience and a deeper understanding of cultural differences. I am an optimistic and open-minded person; I believe that I have a unique experience and I would like to use my skills, abilities and growthdriven mindset to be a part of progressive and futuristic company. • • • • • Guest Service & Communication Honest and Dependable Project Management Self-Motivated Fluent English • • • • • Flexible Open Minded and Optimistic Detail Orientated Strategic planning Organizing and planning Work History 12.2018 - 10.2021 Demi Chef De Bar Grand Hotel Kronenhof 5 stars - Pontresina, Switzerland • Used coordination and planning skills to achieve results according to schedule. • Actively listened to customers' requests, confirming full understanding before addressing concerns. • Exceeded goals through effective task prioritization and great work ethic. • Maintained energy and enthusiasm in fast-paced environment. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. • Participated in team-building activities to enhance working relationships. • Took customer orders and capitalized on opportunities to sell special beverage and food options. • Upsold daily specials and beverage promotions to exceed daily sales goals.. • Maximized customer service by training staff, overseeing operations and resolving issues. 06.2018 - 10.2018 Reception Front Desk Silvretta Parkhotel 4 Stars - Klosters, Switzerland • Monitored company inventory to keep stock levels and databases updated. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Maintained energy and enthusiasm in fast-paced environment. • Offered friendly and efficient service to customers, handled challenging situations with ease. • Actively listened to customers' requests, confirming full understanding before addressing concerns. • Prepared variety of different written communications, reports and documents to ensure smooth operations. • Confirmed appointments, communicated with clients and updated client records. • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations. • Resolved customer problems and complaints. • Responded to inquiries from callers seeking information. • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors. • Corresponded with clients through email, telephone or postal mail. • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. 12.2017 - 03.2018 Bartender Silvretta Parkohotel - Klosters, Switzerland • Upsold menu items to customers, driving up per sale revenues and maximizing profits. • Orchestrated numerous private parties, business meetings and formal engagements. • Kept alcoholic beverages well-stocked and organized to meet expected demands. • Managed accurate register and produced daily sales reports backing up inventory usage numbers. • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. 05.2017 - 11.2017 Bartender Grand Hotel Europe 4 Stars - Luzern, Switzerland • Developed new signature cocktails to support bar marketing brand and increase profits. • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors. • Upsold daily specials and beverage promotions to exceed daily sales goals. • Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol. • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. • Orchestrated numerous private parties, business meetings and formal engagements. 12.2016 - 05.2017 Bartender Silvretta Parkohotel 4 Stars - Klosters, Switzerland • Developed new signature cocktails to support bar marketing brand and increase profits. • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory. • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. • Assisted servers with specialty drinks orders by preparing on-demand items without delay. • Upsold menu items to customers, driving up per sale revenues and maximizing profits. • Orchestrated numerous private parties, business meetings and formal engagements. 03.2016 - 11.2016 Houskeeping/Reception Internship Grand Hotel Europe 4 Stars - Luzern, Switzerland • Exceeded goals through effective task prioritization and great work ethic. • Used coordination and planning skills to achieve results according to schedule. • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. • Confirmed relevant guest information and payment methods to prevent fraud. • Used internal software to process reservations, check-ins and check-outs. • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. • Resolved customer issues quickly and notified supervisor immediately when problems escalated. • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout • Promoted local entertainment and sporting events and offered details to assist patrons. 02.2015 - 07.2015 F&B Service Internship Hotel Kastanienbaum - Luzern, Kastanienbuam , Switzerland • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas. • Restocked supplies and prepared additional ingredients during downtime for expected busy periods. • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests. • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company. 03.2014 - 08.2014 F&B Service Internship Cresta Sun 4 Stars - Davos , Switzerland • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas. • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company. • Restocked supplies and prepared additional ingredients during downtime for expected busy periods. • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests. Education Expected in 04.2022 Certificate , Foundation of Project Management, Coursera Google Online • Continuing education in Business Expected in 04.2022 Certiciate, Online Business Masterclass, Udemy - Online Course Expected in 03.2022 Neuro-Linguistic Programming , Certificate, Udemy - Online Course Expected in 03.2022 Life Coaching , Certificate, Udemy - Online Course 10.2021 Advanced Self Hypnosis, Certificate , Udemy - Online Course Extra-curricular activities 11.2016 Bachelor of Arts, Global Business Management, The Robert Gordon University - Luzern, Switzerland , Switzerland 06.2013 High School Diploma, Privat Humanitarian Gymnasium - Riga, Latvia , Latvia Additional Information Certifications Snowboarding, Water Sports, Psychology, Philosophy Languages • Latvian Driving license B(78) • Certified at Self Hypnosis, Udemy I am passionate about individual sports such as snowboarding, ice skating, kiteBoard, jet ski, wakeboard, rafting and other extreme sports. I also like to read and continue to educate myself more about psychology, human behavior and neuroscience in order to become a better communicator and I would be able to use my skills in my work field as well. I am constantly searching for new self-development methods and I improve myself and my mindset through meditation and yoga. Latvian: Native language English: Proficient C2 German : Intermediate B1