Elijah Oluwadimimu Owoeye

ELIJAH OLUWADIMIMU OWOEYE Address: No. 20, Bukola Alomaja Avenue, Gloryland Estate, Destiny Homes, Abijo, Ibeju-Lekki LGA, Lagos State, Nigeria Email:- Telephone No:- Profile: Dedicated and analytical individual with a passion for improving customer experiences. Proven ability to thrive in fast-paced environments and contribute to team success. Strong interpersonal skills and a commitment to enhancing workplace productivity. Key Skills: - Innovation - Time Management - Effective Team Player - Active Listening - Multi-tasking - Telephone and Email Etiquette - Adaptability - Microsoft Office Suite - Customer Support Management Systems (CSMS) - Backoffice - Slack - Airtable - Calendly - Discord - Micro Soft Teams - Zoom - Google meet - Calendar management - FRESHDESK Work Experience: Customer Service Support Analyst RENMONEY Micro-finance Bank, Ikoyi, Lagos (July 2021 - January 2022) - Resolved customer complaints across various channels - Ensured maximum customer satisfaction and built relationships - Updated customers on latest products to drive sales - Addressed individual customer needs Customer Service Support Analyst WEMA Bank Contact Center, Idowu tailor, Victoria Island (July 2020 - July 2021) - Handled resolution of customer complaints through diverse channels - Maintained high levels of customer satisfaction - Kept customers informed about new products - Personalized service to meet customer needs Entry-level Quality Control Officer Folixx Bukka, Lekki Phase 1, Lagos State (October 2019 - December 2019) - Ensured product compliance and quality standards - Supervised inspection teams - Identified and resolved quality issues Personal Assistant to the CEO Asheejay Furniture and Interior Decorations, Maitama Abuja (May 2019 - August 2019) - Managed correspondence and appointments - Organized travel and accommodations - Assisted in event planning and administrative tasks Graduate Trainee | Credit Office Assistant/Front Desk Officer Bank of Industry, CBD Abuja (July 2018 - April 2019) - Prepared credit appraisal reports and project visit reports - Greeted and assisted visitors - Provided basic information and managed office supplies Volunteer Sales and Marketing Representative Reign Bakery and Confectioneries, Karu Abuja (February 2016 - August 2017) - Developed sales plans and monitored sales volume - Negotiated sales and assisted customers - Managed POS system and packaging Volunteer Internal Audit Assistant Princess Luxury Hotel and Tourism, Ilorin Kwara State (September 2017 - June 2018) - Conducted internal audits and prepared reports - Identified areas for improvement - Maintained communication with management Education: - Bachelor of Science (Economics), Bingham University, Karu, Nasarawa State, Nigeria (2013 - 2017) - Senior Secondary Certificate Examination, Precious Gift International School (P.G.I.S), Ilorin, Kwara State (2010 - 2011) Certificates and Awards: - Various certificates in project management, customer service, HR management, health safety and environment, data analytics, AI, and interpersonal skills Portfolio: LinkedIn Profile (https://www.linkedin.com/in/elijah-owoeye-47b29a184) Hobbies & Interests: Traveling, Cooking, Learning, Swimming, Playing Basketball, Watching Movies, Music, Dance References: Available upon request. Credentials: Available upon request.