Elijah Oluwadimimu Owoeye

Dear Hiring Manager,

I am writing to express my keen interest in the customer service position at your esteemed company. With a degree in Economics from Bingham University and a suite of professional certifications in Customer Service Relationship Management, Human Resource Management, Health Safety and Environment, and Project Management, coupled with Coursera certificates in Introduction to Data Analytics, Data Scientist Toolbox, and AI for Everyone, I am well-equipped to excel in this role.

In my current position as an Admin and Human Resource Officer, I have honed my customer service skills through call interaction handling, email interaction handling, and social media interaction handling, utilizing CRM applications to ensure efficient service delivery. My commitment to diversity and effective communication has been pivotal in fostering productive growth within my team.

I am proficient in English, Hausa (beginner fluency), and Yoruba (professional fluency), and I am open to relocation for the right opportunity. With approximately two years of experience, I have demonstrated my ability to excel in administrative tasks such as updating nominal rolls, compiling reports, and monitoring staff attendance to mitigate lateness.

During my tenure with the Bank of Industry, I served as the first line of inquiry and administrator at the One Stop outlet in Abuja, where I effectively managed complaints and enquiries. Additionally, I contributed significantly to the restructuring and improvement of the ALAT Contact Center's performance and employee compensation, showcasing my problem-solving abilities and dedication to organizational success.

As a proactive team player with strong communication skills, I thrive in fast-paced environments and am constantly seeking opportunities for growth and development. I am confident that my diverse skill set and experience make me a valuable asset to your team.

Thank you for considering my application. I look forward to the opportunity to further discuss how my qualifications align with the needs of your company.

Sincerely,

Elijah Oluwadimimu Owoeye