Elijah Ojoh Wealth

WEALTH OJOH ELIJAH CUSTOMER SUPPORT EXECUTIVE Lagos, Nigeria || - ||- SUMMARY Dedicated Customer Support Executive with extensive experience delivering exceptional service and client support. Skilled in leveraging empathy, effective communication, and problem-solving abilities to ensure customer satisfaction and resolve issues efficiently. Proficient in utilizing help desk software and CRM systems to streamline operations and enhance the customer experience. Adept at managing multiple priorities in fast-paced environments, consistently contributing to improved service metrics and increased sales through superior customer interactions.Committed to understanding customer needs and providing tailored solutions that drive loyalty and retention. SKILLS ▪Customer Support ▪Process Optimization ▪Strategic Planning ▪Data-Driven Decision Making ▪Customer Relationship Management ▪Conflict Resolution ▪Multi-Channel Support ▪Training and Development ▪Project Management ▪Technology Proficiency ▪Communication Skills ▪Customer Insights ▪Compliance and Safety ▪Data Entry and Analysis ▪Timeline Management ▪ Microsoft Office ▪Calendar Management ▪Appointment Scheduling ▪Email and Communication Management ▪Task Prioritization ▪Document and File Organization ▪Client Follow-Up ▪Time Management ▪Virtual Meeting Coordination PROFESSIONAL EXPERIENCE Customer Support Officer May 2024 – Present Edlom Consulting  Facilitate exceptional customer experiences by responding promptly to phone, email, and chat inquiries to ensure efficient issue resolution and client satisfaction.  Assess customer needs and guide in utilizing product features, significantly enhancing engagement and user proficiency.  Investigate product malfunctions through comprehensive testing and user scenario simulations to deliver actionable product enhancement insights.  Collaborate with cross-functional teams to document technical issues and communicate customer feedback, driving continuous improvement initiatives. Customer Support Officer Mar. 2022 – May 2024 Digital Witch Community  Spearheaded customer inquiry resolution, providing prompt and practical solutions to enhance the user experience.  Streamlined communication channels ensure consistent and timely responses, thereby maintaining high levels of community satisfaction.  Collaborated with cross-functional teams to identify and implement process improvements to elevate support efficiency.  Delivered actionable feedback on user interactions to refine support protocols and community engagement strategies. Customer Service Rep. Jan. 2018 – Feb. 2022 God First Electrical  Provided exemplary customer service by addressing and resolving inquiries through diverse communication channels, fostering loyalty and satisfaction.  Optimized operational processes, implementing strategies that increased efficiency and reduced response times.  Mentored and trained new team members to cultivate a high-performance culture and enhance team capabilities.  Elevated customer satisfaction through proactive follow-up and practical problem-solving to ensure all issues were resolved to the customer's satisfaction. KEY ACHIEVEMENTS  Leveraged exceptional communication skills to effectively resolve complex customer inquiries, achieving a 30% increase in customer satisfaction ratings while managing multiple cases simultaneously and ensuring timely follow-up.  Utilized help desk software and remote support tools to enhance ticket resolution processes, resulting in a 25% reduction in average response time and significantly improving operational efficiency in addressing customer issues.  Implemented and optimized CRM system utilization to track customer interactions, which improved data accuracy and facilitated personalized support, leading to a 20% increase in repeat customer engagement. EDUCATION & CERTIFICATIONS In view- 2013 Cloud Computing Digital Witch Academy IT Support Skills Digital Witch Academy Fundamentals of Short-Term Rental, Property Search, Property Management/Cohosting & Lead Generation Technical Support Fundamental | Coursera LinkedIn Learning  Digital Marketing 101  Handling Abusive Customers  Serving Customers Through Chat and Text  Serving Customers Using Media  Problem-Solving and Troubleshooting OND in Mass Communication Fidei Polytechnic - Gboko, Benue State, Nigeria REFERENCES Available on Request