RESUME
ELEONOR AGAD
Customer service by heart,
troubleshooter in mind.
Email:-Skype: Eleonor DA17
WhatsApp, Viber, Mobile:-
TOP SKILLS
Customer Service
Administrative Assistance
Customer Relationship Management
Email Support
Chat Support
File Management
CAREER OVERVIEW
With nearly two decades of experience
in the BPO industry, I've successfully
handled customer service and technical
support
accounts
across
diverse
sectors. Before my BPO career, I gained
five years of valuable administrative
experience. Now, I am pivoting towards
a role as a virtual assistant to secure
remote job opportunities. I have
undergone trainings in Online Service
Provider and Social Media Management,
and I am currently enrolled in a course to
specialize as an Amazon Seller Virtual
Assistant.
Social Media content editing and scheduling
QUALIFICATIONS
WORK ETHICS
Reliability
Integrity
Self-discipline
I can help you organize your day through
planning, scheduling, and updating your
daily tasks, having you accomplish more
As a BPO professional, I was trained to
provide customer satisfaction, resulting
to customer retention and loyalty.
TOOLS AND APPLICATIONS
Company provided access
Zendesk
Freshdesk
Salesforce
Okta.
Google Workspace
(Gmail, G Calendar, G Drive, etc)
Grammarly
Slack
Notion
Zapier
Familiarization through training
Amazon Seller Central
Helium 10
Keepa
Trello
Discord
Personal Access
Canva
Google Suites
Skype
Meta Business Suite
PART-TIME ROLE
June 2023 - June 2024
JAC Real Estate
Real=Estate Broker
Administrative Assistant
Content and graphics editing
Posting in Facebook Marketplace
and real estate platforms
Post-Scheduling in Meta Business
Suite
TRAININGS
Online Service Provider
VIRTUALAHAN
Duration: 5 weeks (July-September 2020) To
qualify for work in the fields of Digital
Marketing and Virtual Assistance
Amazon Account Management
EDUCATION
National College of Business and Arts
Bachelor of Science in Business Administration
Major: Computer Management
SANDBOX VA
Duration: 3 days/4-5 hours a day
(April 19-21, 2024)
To effectively navigate and utilize Amazon
Seller Central portal
WORK EXPERIENCE
Technical Support
Customer Service
INFINITY SUPPORT (BPO)
May 2, 2022 - June 2024
WEBBEDS SHARED SERVICES
(Travel Management)
May 2017 to April 30, 2022
provides technical support for event
software via email and chat
creates a trouble ticket
[24]7 CUSTOMER PHILIPPINES (BPO)
February 2013 - March 2015
assist in troubleshooting internet issues
creates a trouble ticket
assist in upgrading services
creates a trouble ticket
TELETECH CUSTOMER CARE
MANAGEMENT (BPO)
February 2006 - April 2011
assist in troubleshooting internet issues
creates a trouble ticket
recommendation of a 3rd party service
provider for pc-related diagnosis
AMBERGRIS SOLUTIONS (BPO)
September 2004 - January 2006
assist in troubleshooting phone
issues
creates trouble ticket
provides phone and email support for
accommodation providers and travel
agencies
distribute tickets to specific markets
coordinates with other departments for
issue resolution
COGNIZANT PHILIPPINES (BPO)
October 2016 - April 2017
assist shareholders with queries,
documentation, and requirements related
to their Computershare accounts
OMEGA HEALTH CARE (BPO)
June 2015 - October 2016
assist callers with queries, billing, and
processes related to their ambulance
service
Administrative
HOOVEN PHILIPPINES
(Aluminum Manufacturer)
May 2001 - April 2004
Sales Service Assistant
ASB DEVELOPMENT CORP
(Real Estate Developer)
August 1996 - September 1998
Planning Clerk
