Elena B. Dillosa
Profile
Age: 29
Sex: female
Birthdate: Dec.27,1990
Birthplace: Sisigon Matnog, Sorsogon
Civil Status: Single
Religion: Roman Catholic
Height: 4’11
Weight: 45 kg
Languages can speak or write:
Tagalog, English
interests
Singing and listening to music
Ball games/outdoor activities
Reading various reading materials
Watching investigative shows
Mountain climbing and Beach
EDUCATION
Northwest Samar State University-
Bachelor in Elementary Education
Major in General Education
Calbayog City National High School-
WORK EXPERIENCE
Sykes Philippines [Technical Support Specialist]-
Troubleshoot a Google streaming device that’s being use by clients all over the world through live chat, phone and email. Metrics are survey driven.
Capital One [Sr. Operations Representative]
2016 – 2017
A credit company in the US. We process payments, perform account and bill related changes, answers bill and account queries.
Teleperformance Philippines [Customer Service Representative]
2013 – 2016
General Customer Service for a Cellphone service provider account in the US. We troubleshoot phone services, take payments, arrange payment, perform account changes and answer account and services queries.
SKILLS
Microsoft Applications [Word, Excel, PowerPoint]
Basic computer skills
Decision making, Problem solving, Customer Service
Team Player
Communication; written and oral
