Elena B. Dillosa

I have an extensive experience in customer service and technical support role for more than five years through phone, chat and email. I have handled billing support, customer support for a Telecommunications company as well as Technical support. I have also handled a credit card campaign for an in-house bank in the US which deals with phone payments, account and/or bill related inquiries and changes.

I know five years may seemed to be a long experience in working with the BPO industry but I also know that I still need to experience far more than that whether on the same field or on a different one, I still need to explore. I've only got to work to three companies, At&t, Capital One Bank and Google during the span of five years or so..

Working as a Customer support, I always make sure to handle everything during the customer's first contact and it's easy to show you care if you have it deep within you. It thought me to be resilient, flexible and really profile the person you're talking to so you can adjust to them in any way possible. We know that skills, knowledge about the product/process can be learned but the attitude towards work and people is something that should be innate and I know I have that.