Elebute Temitope

Temitope Elebute Customer Experience Specialist | Virtual Assistant | E-commerce & SaaS Support Professional Professional Summary Resourceful, customer-obsessed, and confidently communicative Customer Experience Specialist with 8+ years of experience supporting e-commerce, SaaS, and service-based businesses. I excel at clearing backlogs, resolving complex tickets, and improving customer satisfaction which consistently results in 5-star Trustpilot reviews. I combine warm, empathetic communication with professional accuracy to deliver smooth, fast, and human-centered support across email, chat, and phone. I help businesses reduce churn, protect revenue, and maintain structured, efficient workflows. Whether supporting customers, assisting executives, or managing operations, I bring clarity, reliability, and strong judgment. I am the customer experience and virtual support professional you’ve been looking for. You can trust me to handle your e-commerce, SaaS, digital services, logistics, wellness, coaching, or subscription-based business needs with reliability, efficiency, and excellence. I get the job done, every time. No matter your business, every company needs a customer service professional who truly understands both the customer need and the business, and that’s where I come in. I am the one for the job. Particularly e‑commerce, SaaS, digital services, logistics, wellness, coaching, and subscription brands with scalable customer service and virtual assistance. Core Skills • Email, Chat, and Phone Support • E-commerce Support (Shopify, WooCommerce, Stripe, PayPal, Recharge, Klaviyo) • SaaS Customer Success + User Support • Executive & Virtual Assistance • Ticket & Backlog Management • Trustpilot Review Management • Order Tracking, Refund Handling, Returns • Subscription / Membership Support • CRM Tools (Gorgias, Zendesk, Freshdesk, Intercom) • Issue Resolution & De-escalation • SOP Creation & Administrative Support • Lead Management & Onboarding Assistance Professional Experience Customer Experience Specialist / Virtual Assistant Freelance – Global | 2016 – Present • Manage end-to-end customer support for e-commerce and SaaS businesses through email, chat, and phone ensuring consistent high-quality experience. • Clear backlogs quickly and maintain inbox organization so customers receive fast and accurate responses. • Help businesses achieve and maintain 5-Star Trustpilot ratings by delivering empathetic and solution-driven support. • Reduce churn by retaining uncertain or frustrated customers through calm communication and clear explanations. • Monitor subscriptions, manage refunds, replace requests, returns, payment issues, and product inquiries. • Support founders and CEOs with administrative tasks including calendar management, research, documentation, and follow-ups. • Analyze recurring issues and recommend improvements to processes, product descriptions, and communication templates. • Document SOPs to streamline operations for small teams and fast-growing businesses. • Provide onboarding support for new users and help them understand product features and next steps. Achievements: • Successfully retained up to 30% of customers requesting cancellation. • Cleared support inboxes with 7000+ backlogged tickets for multiple clients. • Helped e-commerce brands achieve consistent 4.8–5.0 Trustpilot scores. • Improved response times from 48+ hours to 1 hours. Customer Support & Engagement Specialist Webinar & Admissions Support (Contract) | 2022 – 2024 • Assisted prospects from first inquiry to post-webinar follow-ups. • Managed communication via phone, email, Slack, WhatsApp, and SMS. • Guided applicants through the enrollment process ensuring smooth experience. • Scheduled and coordinated webinars using automated tools. • Provided detailed explanations to reduce confusion and keep engagement high. Tools & Platforms • CRM: Gorgias, Zendesk, Intercom, Freshdesk, HubSpot • E-commerce: Shopify, WooCommerce, BigCommerce, Magento • Payments: PayPal, Stripe, Afterpay, Klarna • Communication: Zoom, Slack, teams, Google meet/chart, WhatsApp, Aircall, Vonage. • Admin: Google Workspace, Notion, Trello, ClickUp, Asana • Email Marketing: Klaviyo, Mailchimp, Meta ads Education Universal School of Aviation Diploma, Tourism & Hospitality Management Bonus Certification: Air Ticketing & Reservation Bachelor of Science (BSc) in Tourism Studies, National Open University, Nigeria What I Bring to Your Business • A reliable, calm, and solution-focused approach. • The ability to protect your business from chargebacks, negative reviews, and misunderstandings. • A commitment to delivering 5-star customer experiences. • Strong communication that improves trust, retention, and brand reputation. • Support for founders and busy teams so they can focus on growth. • Candidate sourcing, resume screening, interview scheduling, and applicant follow-up to support efficient hiring processes. • Responding to comments, DMs, inquiries, and customer concerns across platforms to build trust and consistency. • Skilled in de-escalating sensitive cases, turning negative situations into positive outcomes, and protecting your brand reputation. • I don’t just provide customer support, I take full ownership of your customer experience. Every interaction is an opportunity to strengthen your brand, build trust, and increase loyalty. I focus on proactive problem-solving rather than just reactive responses.