Elaine Sadio Santos

 ELAINE SADIO SANTOS Blk. 19 lot 15 Elm Lane Brgy Zapote ,Evergreen County Binan Laguna Email-Mobile No.:- HIGHLIGHTS OF QUALIFICATIONS Customer service skills Ability to work well under pressure Computer Literacy Excellent Organizational Skill Excellent motivation skill Flexibility in work hours Multitasking Skills WORK EXPERIENCES RMS COLLECT PHIL.INC. An IQOR Company (Sta. Rosa Laguna) Customer Service Rep/ Technical Rep. (June 15 ,2021 up to present) Providing the best customer service in every incoming calls Responding customers cues and issues especially trigger statement Appreciate the effort of the customer for calling, fix the issue and do trouble shooting Reassurance and willingness to help and ready to give best option to resolve the concern Sharjah Aviation Services (Sharjah International Airport , Sharjah United Arab Emirates) Customer Service Team Leader (Hala Service) (December 09,2007-August 13,2020) To provide consistent quality service to all customers at any designated area Undertake duties assigned by Manager/supervisor to maintain highest level of customer service Motivates employees and guides through the work. Effective role model. Extensive knowledge of airline ticketing, reservation and booking procedures Adept at customer complaints and resolving issues especially in high-pressure situations. PIZZA HUT INC.- Dubai, U.A.E. Kuwait Food Co. Americana CASHIER/ DISPATCHER (March 19,2002-October 25,2007 ) Take customer orders at the counter Receive payments and present change to customers Pack the orders of food items and beverages properly Receive and dispatch orders Responsible in returning calls for customer’s feedback Provides quick and best solution for the customer’s complaints. Provides excellent service to all customers. JONIS CAKES & PASTRIES DASMA CORP. Manila, Philippines Branch Cashier (November 1998 to March 2002) Take customer orders at the counter Receive payments and present change to customers Programs new products with prices. Prepares the petty cash and daily cash report. Prepares daily sales report. WENDY’S HAMBURGER PHIL. CORP.(WENPHIL CORPORATION) PART-TIME SERVICE CREW SM Fairview Branch (November 24,1997 to April 25,1998) Take customer orders at the counter Receive payments and present change to customers Responsible in taking and preparing the orders. Ensures that every transaction is properly entered in the cash register machine. EDUCATION Associate in Hotel & Restaurant Management Lyceum of the Philippines Intramuros Manila October 1992-March 1997