Elaine Sadio Santos

I am writing to express my keen interest in the Customer Associate position . I have been working in BPO Industry for more than 2years. My tasks involved taking inbound calls Customer Service related, answering emails. My ability to remain calm under pressure has proven beneficial in diffusing tense situations and fostering positive relationships with customers.

My skill set extends beyond excellent interpersonal abilities. I am well-versed in utilizing various customer service tools and software and live chat applications, to efficiently manage customer inquiries and resolve issues promptly. My adaptability and willingness to learn have enabled me to quickly grasp new processes and product knowledge, allowing me to provide accurate information and recommend suitable solutions to customers.

I am enthusiastic about the opportunity to be a part of your team and contribute to the company's mission of exceeding customer expectations.

In addition to my technical skills and experience, I am a strong team player who thrives in collaborative environments. I believe in fostering a positive and supportive work culture where each team member's contributions are valued. My proactive and organized approach helps me prioritize tasks effectively and maintain a high level of efficiency while meeting targets.

I am excited about the prospect of joining in your company and contributing to its continued success. I am confident that my dedication, customer-oriented mindset, and ability to adapt to evolving situations make me a perfect fit for the Customer Associate role.