Elaine Joy Dayap

ELAINE JOY T. DAYAP-- Dr. Genovevo Absin Street, Candau-ay, Dumaguete City ___________________________________________________________ Personal Statement I am passionate in helping my customers in resolving issues regarding their account and I am looking forward to doing the same thing in your company. Work History Qualfon Dumaguete February 2013 – February 2019 ● 6 months Technical Support Team ● 6 months Supervisor Support Team ● 3 years Number Portability Agent(Offline) ● 2 years Onboarding Agent Position: Customer Service Representative Duties: Provides assistance to customers with their concerns about their phone service Assist customers in troubleshooting their handset problems ● Customer service and sales ● Helping customers transfer their number from one company to another or internally ● Working on tickets created for transferring the number ECENTERPRISES GROUP MANILA INC. (ECE Dumaguete) March 2019 – April 2020 Position: Email and Chat Support Specialist Duties: Follow the policies outlined by the client, maintain quality and quantity scores according to the company and client's standards, perform other assigned and/or required tasks the account may deem necessary and process emails and chats. SMILES ON DEMAND OUTSOURCING October 2021 - February 2022 Position: Email Specialist Duties: Follow the policies outlined by the client via email, maintain quality in accordance with the company and client's standards, and perform any other tasks that the account deems necessary. Certificate/Awards ● Attach in the next page are my Certificates/Awards EDUCATION Elementary Highschool Foundation University Dumaguete- Meciano Road, Dumaguete City Negros Oriental High School- Kagawasan Avenue, Daro, Dumaguete City College Asian College of Science and Technology- Dr. V. Locsin Street, Dumaguete City Graduated, BSBA Major in Management Other Skills ● Fast keyboard touch-typing ● Can communicate in English, Tagalog, Cebuano/Visayan Dialect ● Computer literate in various programs such as MS office applications and the internet ● Able to use the the Zendesk and Slack tools References MRS. SHEENA MAE GIMOL Customer Service Representative JP Morgan Cebu City Contact #:- MR. JARED JAMES SORIA Team Lead ECE Contact Center Dumaguete City Contact #:- MR. HUBERT JASON LASCO Team Lead ECE Contact Center Dumaguete City Contact #:-