Elaine Amanobea Ansah

ELAINE ANSAH AMANOBEA CONTACT: - Email:-LinkedIn: https://www.linkedin.com/in/elaineamanobeaansah Profile Summary ●​ Dedicated to delivering exceptional client service, streamlining processes, and providing accurate,timely solutions for organizational success. ●​ Skilled in calendar and inbox management, travel coordination, and research to support seamless workflow and time management. ●​ Proficient virtual assistant with expertise in managing administrative tasks, including data entry, document presentation, and scheduling to ensure efficient operations. Relevant Coursework *Administrative Support *Time and Task Management * G - Suite *Microsoft Office G-Suite *Business Communication * Digital tools Experience Cups & Cones Services - Administrative Assistant(VA) Aug 2023 - Dec 2024 ●​ Manage client bookings and schedules to ensure timely delivery of catering services. ●​ Oversee inventory and supplier coordination to meet event requirements efficiently ●​ Accurate invoicing and recording performance reports to ensure all services are billed correctly, optimizing operations boost and consistency, increasing profit margins by 20-30%. Frontdoor Co. Ltd. - Administrative Assistant Dec 2020 - June 2023 ●​ Efficiently manage inventory records and sales documentation to streamline operations and ensure accuracy. ●​ Coordinate customer inquiries and resolve issues promptly to enhance satisfaction and drive repeat business. ●​ Maintain supplier and client databases while optimizing administrative workflows to support sales growth. Skills Tech-Savvy Verbal and Written Communication Language English Education Kwame NKrumah University of Science and Technology Sep 2012 - June 2016 Bachelor of Arts,Sociology Kumasi, Ghana Certification African Leadership Xcelerator - Virtual Assistant Nov 2024 Digital Exchange Academy - Project Mgmt(Fundamentals & Beyond) Mar 2025 Udemy Certification - Great Customer Service, Experience, Support April 2025 African Leadership Xcelerator - Professional Foundations April 2o25 ELAINE ANSAH AMANOBEA CONTACT: - Email:-LinkedIn: https://www.linkedin.com/in/elaineamanobeaansah Profile Summary ●​ Proficient in maintaining high level positive client relationships and streamlining processes through effective communication, problem-solving and organizational abilities to enhance overall customer service experience. ●​ Efficiently respond to customer inquiries via email, chat and phone, ensuring timely and clear communication. ●​ Maintain and update customer data in CRM systems for seamless interaction and follow-ups. Relevant Coursework * Troubleshooting support *Effective Communication *Problem Solving *CRM Systems *Time Management *Multi-tasking Work Experience Golden Games GH - Customer Service Support_VA Sep 2023 - Present ●​ Provided timely and professional response to customer inquiries via email, chat and phone, ensuring a positive gaming experience. ●​ Effectively resolve customer issues, including account problems, billing disputes and gameplay concerns whilst maintaining a high level of customer satisfaction. ●​ Maintain accurate records of transactions and customer interactions, using CRM. Cups and Cones Services - Customer Service Support Aug 2022 - Aug 2023 ●​ Process orders and monitor delivery schedules using Microsoft Excel and Google workspace. ●​ Maintain client data and feedback in CRM tools like salesforce for improved service delivery ●​ Used the chat system via email, phone and text to manage and resolve customer inquiries and complaints efficiently. Skills Verbal and Written Communication Tech-Savvy Language English Education Kwame Nkrumah University of Science and Technology Sep 2012 - June 2016 Bachelor of Arts, Sociology Kumasi - Ghana Certification African Leadership Xcelerator - Virtual Assistant Nov 2024 Udemy Certification - Great Customer Service, Experience, Support April 2025 African Leadership Xcelerator - Professional Foundations April 2025