Elaine Amanobea Ansah

Cups and Cones Services Business Report Overview 1. Business Overview Cups and Cones Services is a mobile catering business dedicated to providing high-quality food services for individuals, corporate clients and events. The business operates with the slogan 'Bites, Delights and Insight. Emphasizing delicious meals, exceptional service and a memorable dining experience. 2. Customer Feedback Customer feedback plays a crucial role in improving our services. Based on recent reviews and surveys, we have identified the following key insights: ● ✅Customers appreciate the taste and quality of our meals. ● ✅There is high demand for more menu variety and healthier options. ● ✅Some customers have suggested improved packaging for better presentation. ● ✅Event clients value punctuality and seamless service delivery. 3. Process Improvements To enhance service efficiency and customer satisfaction, we have implemented the following process improvements: ● Menu Expansion; introducing new dishes, healthier options and combo meal packages. ● Packaging Enhancement; upgrading food packaging for better presentation and sustainability. ● Order Management System; streamlining order processing to reduce delays and ensure accuracy. ● Event Service Optimization; training staff for faster setup and improved coordination at events. 4. Key Performance Indicators (KPIs) To track business performance and growth, the following KPIs are monitored: ● Customer Satisfaction Rate; which is based on reviews, surveys, and repeat business. ● Order Fulfillment Time; average time taken to prepare and deliver meals. ● Revenue Growth; monthly and yearly sales performance trends. ● Social Media Engagement; follower growth, post interactions and customer inquiries. ● Event Bookings; number of catering contracts secured per quarter. 5. Conclusion Cups and Cones Services continues to evolve, ensuring high customer satisfaction and operational excellence. With ongoing process improvements and strategic marketing. The business is well-positioned for growth. Future efforts will focus on expanding service reach, optimizing operations and increasing brand visibility to maximize profitability.