Experience in a customer-facing role showcasing effective problem-solving and communication skills.
Proficiency with CRM software and other technology used for serving customers, such as live chat or social media platforms.
Demonstration of empathy, patience, and composure, especially under stressful situations.
Evidence of meeting performance metrics like Customer Satisfaction (CSAT) scores, Average Handle Time (AHT), and First Call Resolution (FCR).
Industry-specific knowledge or product expertise relevant to the company's operati
ons.