Ekpe Merit Chidimma

EKPE MERIT CHIDIMMA Virtual Assistant Email:-| Phone:-​ LinkedIn: www.linkedin.com/in/ekpemeritchidimma​ Lagos, Nigeria OBJECTIVE Dynamic and results-driven virtual assistant and appointment setter with proven expertise in streamlining operations, managing schedules, and maintaining client relations. Committed to delivering exceptional organizational and communication support to enhance productivity and achieve business goals. EDUCATION Ajayi Crowther University, Oyo, Nigeria​ April 2022– October 2024 Bachelor of Science in Mass Communication Delta State Polytechnic, Ozoro.​ ​ ​ January 2017-January 2019 National Diploma in Mass Communication ​ ​ ​ ​ WORK EXPERIENCE Virtual Assistant Henri Hills | 2021 ●​ Managed and organized daily administrative tasks, including calendar scheduling, email management, and travel coordination. ​ ●​ Provided exceptional customer service support by addressing client inquiries promptly. ●​ Created and maintained efficient systems for document storage and task tracking. ●​ Supported business operations by performing data entry and preparing reports. Appointment Setter DM Essentials | 2022 ●​ Contacted potential clients to schedule consultations and business meetings. ●​ Maintained an updated database of leads and client interactions using CRM tools. ●​ Ensured smooth communication between clients and internal teams. ●​ Increased client retention through follow-up strategies and proactive engagement. Virtual Assistant Intern ShiftupAfrica | December 2024 ●​ Manage content calendar, post scheduling, and engagement for client accounts. ●​ Draft engaging social media content to improve visibility and follower growth. ●​ Conduct analytics reviews to measure campaign performance. Virtual Assistant Freelance |2021 ●​ Supported multiple clients in administrative tasks, including calendar and email management. ●​ Designed and managed promotional content for clients’ social media accounts. ●​ Enhanced client operations by creating task workflows and organizing digital files. ●​ Handled travel booking and calendar management for executives and professionals. ●​ Performed lead generation and follow-up outreach to increase business opportunities. Product Sourcing Intern GAO Group NGA | 2024 ●​ Researched product specifications and sourced suppliers to meet project needs. ●​ Maintained detailed records of supplier communications and product samples. SKILLS ●​ Virtual Assistance: Efficient in administrative tasks such as email management, calendar scheduling, and file organization. ●​ Appointment Setting: Skilled in client follow-ups, lead qualification, and securing appointments to boost business pipelines. ●​ Lead Generation: Proficient in identifying potential clients, outreach strategies, and maintaining CRM databases. ●​ Email Management: Organizing inboxes, handling correspondence, and filtering priority messages. ●​ Travel Booking: Expertise in flight, hotel, and itinerary planning for professionals and business executives. ●​ Calendar Management: Scheduling and coordinating meetings, appointments, and deadlines. ●​ Data Entry: Accuracy in data input, record management, and database updates. ●​ Communication: Strong verbal and written communication for professional interactions with clients and teams. ●​ Customer Service: Experience in addressing inquiries, resolving issues, and ensuring customer satisfaction. ●​ Project Management: Expertise in organizing workflows, prioritizing tasks, and meeting deadlines. ●​ Social Media Management: Content creation, scheduling, and analytics for platforms like Instagram, Facebook, and LinkedIn. TOOLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ CRM Platforms: HubSpot, Salesforce, Pipedrive Scheduling Tools: Google Calendar, Calendly, Acuity Scheduling Communication: Slack, Zoom, Microsoft Teams Document Management: Google Workspace (Docs, Sheets, Slides), Microsoft Office Suite Task Management: Asana, Trello, ClickUp Email Marketing: Mailchimp, ConvertKit Social Media Tools: Canva, Hootsuite, Buffer Data Entry & Organization: Microsoft Excel, Google Sheets CERTIFICATIONS AND TRAININGS ●​ SocialMedia Cerification ●​ Hubspot Academy ●​ Digital Witch IT Support ●​ Social media Marketing ●​ Virtual Assistant ●​ Cousera ●​ ALX LANGUAGES ●​ English ●​ Igbo ●​