Ekpe Merit Chidimma

I’m an E-commerce Virtual Assistant specializing in Shopify store management, product uploads, order processing, fulfillment, and customer support. I help online brands stay organized and efficient by managing their daily store tasks with accuracy, speed, and great attention to detail.

I handle inventory updates, optimized product listings, refunds/returns, abandoned cart checks, and inbox management, ensuring every customer receives friendly, helpful, and timely responses. My goal is to keep your store running smoothly while you focus on selling and scaling.

I’m experienced working with fashion, beauty, lifestyle, and small business brands, confidently managing shipping issues, order delays, supplier communication, and post-purchase questions. I also prepare simple sales reports, performance insights, and customer feedback summaries to support better business decisions.

• Shopify (dashboard management, product uploads, orders)
• Gorgias & Zendesk (customer support)
• Shopify Inbox / Tidio / Crisp (live chat support)
• Google Workspace (Docs, Sheets, Drive, Gmail)
• Canva (simple graphics & product mockups)
• Slack & Trello (team communication & task tracking)
• Order Tracking Tools (17Track, AfterShip)
• Excel / Google Sheets (reports & data organization)

If you’re looking for a reliable E-commerce VA who is detail-oriented, proactive, and committed to delivering excellent customer experience, I’d be happy to support your store.