Ekpe Merit Chidimma

I’m a passionate E-commerce Customer Support and Virtual Assistant Specialist dedicated to helping online business owners manage their operations efficiently while delivering outstanding customer experiences.

With proven experience in virtual assistance, customer relationship management, and e-commerce operations, I specialize in streamlining daily business tasks so entrepreneurs and brands can focus on growth. My expertise includes order processing, inventory management, email and chat support, product listing optimization, social media response handling, and CRM system management.

As a customer support professional, I understand the importance of empathy, attention to detail, and fast problem-solving in maintaining customer satisfaction and building long-term loyalty. I’ve supported multiple e-commerce brands in enhancing their workflows, improving communication efficiency, and ensuring a smooth customer experience.

I’m proficient in using a wide range of tools and platforms, including:

• E-commerce Platforms: Shopify, Etsy, WooCommerce
• Customer Support Tools: Zendesk, Freshdesk, Gorgias, HubSpot CRM, Tidio
• Virtual Assistant & Productivity Tools: Trello, Asana, ClickUp, Google Workspace, Slack, Notion, Microsoft Office Suite
• Communication & Scheduling: Calendly, Zoom, WhatsApp Business, Meta Business Suite
• Content & Social Media Management: Canva, Buffer, Later, Hootsuite

My goal is to help businesses build stronger customer relationships, enhance brand reputation, and boost operational efficiency through organized, reliable, and high-quality support.

If you’re looking for a detail-oriented, tech-savvy, and proactive Virtual Assistant who can manage your e-commerce operations and keep your customers happy, I’m the right fit to help your brand grow seamlessly.