Ejue Annabel Gift

EJUE ANNABEL GIFT Customer Service | Remote Support | Sales Operations Location: Abuja, Nigeria (Remote) | Phone/WhatsApp: - | Email:- Professional Summary Results-driven Customer Service Professional with over 4 years of experience supporting international customers across phone, email and CRM platforms. Skilled in remote work, high-volume communication, issue resolution and customer retention within fast-paced teams. CORE SKILLS        Remote Customer Support (Phone, Email, Chat) Remote Customer Support (Phone, Email, Chat) CRM Systems ( Zendesk, Freshdesk, Hubspot, Intercom, Salesforce, ERP) Lead Qualification and Customer Onboarding Objection Handling Relationship Management Data Entry and Reporting Time Management Professional Experience Customer Service Specialist – Insurance Supermarket (Remote) | January 2023 – October 2025      Delivered high-quality remote support through inbound and outbound VoIP calls. Verified customer information and assessed eligibility for insurance products. Explained policy features and benefits clearly to International clients. Maintained accurate CRM records and conducted professional email follow-ups. Consistently met performance targets in a metrics-driven remote environment. Customer Service Specialist | December 2021 – January 2023     Managed high-volume outbound customer engagement campaigns. Provided tailored solutions based on customer needs and eligibility. Recorded detailed interaction notes to support follow-ups and service continuity. Recognized for professionalism, reliability and customer satisfaction. Education LL.B. Law – University of Nigeria, Nsukka Tools and Technology Zendesk – Salesforce – Google Workspace – Microsoft Office – Slack – Skype – Google Meet – ViciDial – ReadyMode – Prospect Boss – Shopify Availability Open to full time and contract-based remote opportunities. References available on request.