Ejike Olowu

Ejike Olowu --Abuja, Nigeria. Customer Support Professional Dedicated customer support professional with over 5 years of experience in delivering exceptional service and support to clients. Adept at managing customer inquiries, resolving issues efficiently, and fostering positive relationships. Proven ability to handle high-volume environments and contribute to team success. Strong communication, problem-solving, and technical skills. KEY COMPETENCIES Customer Relationship Management (CRM) Issue Resolution and Escalation Technical Support Product Knowledge and Training Problem-Solving and Critical Thinking Communication and Interpersonal Skills Time Management and Multitasking Team Collaboration Customer Feedback Analysis PROFESSIONAL EXPERIENCE CUSTOMER SERVICE MANAGER Nov. 2022 - Apr. 2024 Uniccon Group of Companies Managed a high volume of inbound and outbound customer calls, emails, and chat inquiries, ensuring timely and effective resolution. Assisted customers with troubleshooting and resolving technical issues related to product usage. Utilized CRM software to track customer interactions, update account information, and document support cases. Trained new team members on company policies, support procedures, and product knowledge. Developed and maintained a comprehensive knowledge base for customer support, improving resolution times by 30%. Collaborated with cross-functional teams to address and resolve complex customer issues and escalations. CUSTOMER SERVICE REPRESENTATIVE Feb. 2021 - Sept. 2022 Core International Mining and Marketing Company Provided excellent customer service by addressing inquiries, complaints, and feedback through phone, email, and live chat. Ensured customer satisfaction by resolving issues promptly and efficiently. Conducted follow-up communications to ensure customer issues were fully resolved and to gather feedback for continuous improvement. Maintained up-to-date knowledge of company products, services, and promotions to provide accurate information to customers. Collaborated with the sales and marketing teams to provide insights and feedback on customer needs and preferences. Customer Service Representative UBA Bank Jan. 2019 - Feb. 2021 Successfully handled a high-volume of customer interactions, averaging 80 calls per day, demonstrating exceptional multitasking and time-management skills. Exceeded monthly performance targets by maintaining an average customer resolution time of under 5 minutes while consistently delivering high-quality service. Recognized for exceptional conflict resolution skills, de-escalating difficult customer situations and turning negative experiences into positive outcomes. Won "best staff” in branch for three consecutive months. EDUCATION Higher National Diploma (HND) | Business Administration and Management Federal Polytechnic, Auchi. National Diploma | Business Administration and Management Delta State Polytechnic, Ogwashi-Uku OTHER CERTIFICATIONS Customer Service Management Offered by: Saylor Academy Diploma in Customer Service Offered by: Alison Human Resource Management Offered by: International Business Management Institute, Berlin, Germany. Anti Money Laundering/Combating Financing of Terrorism (AML/CFT) Offered by: UBA Academy McKinsey Forward Program Offered by: McKinsey and Company Managing Responsibly: Practicing Sustainability, Responsibility and Ethics. (In View) Offered by: University of Manchester through Coursera