I am a dedicated professional with a robust background in customer service management. My career began as a Customer Service Representative at UBA group, a leading financial services provider in Africa, where I excelled in managing customer inquiries, resolving issues, and ensuring customer satisfaction. I then advanced to the role of Customer Service Manager at Uniccon Group of Companies, where I led a dynamic team, implemented customer service strategies, and ensured the seamless operation of the department. Within the time I worked here, my team won the team of the year award for two consecutive years.