Eillen Atieno Muga

CURRICULUM VITAE PERSONAL INFORMATION: Name: Eillen Atieno Muga Address: P.O. Box-, KNH Nairobi Nationality: Kenyan Date of Birth: 6th October 1997 ID No:- Telephone: - Email:-CAPABILITY STATEMENT: I am a self-driven individual with ability to contribute as part of a team in achieving meaningful and expected outcomes. I possess excellent planning and organization skills that can result in optimum functioning and realization of outcomes for a team / department consistent with the achievement of the organizational standards. I seek a role in a collaborative environment where I can add value by bringing my strong dedication and responsibility attributes as well as to learn and be guided in order to develop more skills and knowledge both for personal and organization growth. SKILLS AND ATTRIBUTES • Communication - Able to communicate confidently, articulate and professionally. • Performance with Integrity - I focus on tasks and assignments with integrity and openness. • Collaboration - I can contribute to the team and also work within and cross functionally with peers and supervisors(s). • Computer Literacy – High proficiency in banking systems. EDUCATION: • September 2017 – September 2021: Bachelor of Real Estate Management (Second Class Honors Upper division); University of Nairobi. • January 2012 – November 2016: Kenya Certificate of Secondary Education (Grade A minus); Apostolic Carmel Girls High School. 1 CURRICULUM VITAE • January 2004 – November 2011: Kenya Certificate of Primary Education (362 marks); Kiram Academy. WORK EXPERIENCE: A. SYMMETRIC EVENTS – From January 2024 – to Date I am working as a Business Development Specialist. Responsibilities i. Drive lead generation by expertly executing targeted prospecting strategies across social media, email campaigns, and cold calling. ii. Perform comprehensive market analysis to pinpoint and qualify high-potential clients, ensuring alignment with business objectives. iii. Expand client base in EU and US markets through tailored business development strategies and cross-functional collaboration. iv. Proactively optimize CRM system (HubSpot and Apollo) to streamline lead tracking, opportunity management, and client interactions, enhancing communication efficiency and follow-through. v. Foster enduring client partnerships by actively gathering and analyzing feedback, resolving issues promptly, and delivering exceptional satisfaction. vi. Partner closely with producers to design and deliver innovative, high-impact training programs tailored to clients’ evolving needs and industry demands. B. EQUITY BANK – From April 2022 to December 2023 I was engaged as a payment agent Responsibilities My key responsibilities included:  Business Growth a. Sourcing for opportunities with merchants and onboarding them to Equity Bank till numbers and paybills, issuing customer prepaid cards and Omni Channels onboarding.  Customer Experience a. Assisting customers on any issues, they raise or query in relation to the banks products. b. Recording and providing to relevant cross functional teams the customer feedback and insights that aid in product enhancements and or resolutions.  Business Processes a. Capturing all data and related KYC from potential customers for onboarding. b. Applying prescribed process of customer issue reporting and handling.  Learning and Development 2 CURRICULUM VITAE a. Member of the digitization team who seek to ensure clients can access their banking services through the prescribed digital platform. C. ESTATE HUB, (Nairobi) - From August 2018 – September 2018 I was on attachment as a Site Representative Key Achievements • Explaining the infrastructure to potential clients of Estate Hub. 3 CURRICULUM VITAE • Participated in all the key marketing events held in Nairobi. • Stewarded and chaperoned potential clients at events and the office. • Responded to sales enquiries desk with a success sales rate of 60%. • Supported the sales teams in drafting of contracts and sales agreement REFEREES Charity Nguma; Accounts Opening Supervisor Equity Bank Limited Kenya Tel: - I Email-Daniel Keli; Agency Supervisor I Equity Bank Limited Kenya Tel: - I Email- DR.Anne Ndiritu; Lecturer University of Nairobi Tel: - Email- 4