Eillen Atieno Muga

I am a hardworking and performance-oriented expert who has good experience in customer care, sales and virtual assistance. I have established a reputation over the years as being resourceful, organized, and incredibly flexible working in fast-paced settings where precision, communication, and efficiency are paramount.

My approach to customer service and customer support is to create good moments with customers, engaging with them by listening, addressing issues promptly, and making each moment count. My personal philosophy is based on the ideas of forging enduring relationships with customers, being empathetic, responsive, and solutions-oriented. This is because I am calm and professional enough to handle the pressure and I can easily deal with a difficult situation and maintain customer satisfaction.

I am a sales and lead generating expert who focuses on finding potential clients, their needs and matching them to the correct solutions. I have done email, social media, and cold call work, assisting in growing clientele in local and foreign markets. I believe in making phone calls, spelling out proposals, and making offers that lead to growth without compromising trust.

Being a Virtual Assistant, I am experienced in working with administrative and operational work effectively: scheduling, emailing, researching the market, and keeping the information properly entered. I am a tech-savvy, detail-oriented person, conversant with Google Workspace, Microsoft office, CRM, and project management software. I want to always give my clients some time to think about strategy and growth, leaving the day-to-day running to me.

My determination to learn constantly and my pro-active nature is what makes me unique. I can fast track into new systems, identify priorities of business, and solve every activity with accountability and professionalism. I am proud of producing quality work on time; whether on my own or with others.