Egee Lech Aristoteles Pomares Stephens

EGEE LECH ARISTOTELES POMARES STEPHENS. -- Business Administrator EDUCATION POLITECNICO GRANCOLOMBIANO 2022 Professional Technologist Specializing in Business Administration and Finance. Completed seven semesters at one of the most prestigious Colombian universities, known for its high-quality education and exceptional curriculum, which enhances the appeal of students and professionals in important markets. WORK EXPERIENCE EPS SURA- University Internships In this extraordinary role, I provided face-to-face customer service within the healthcare industry. I processed requests for high-cost surgeries and prescription medications. I managed and updated database reports using Microsoft Excel. I communicated all changes to the database file to both the site coordinator and the central office. Colpatria 2014 - 2015 Inside Sales Agent. Comcast-Xfinity- Technical support and sales agent Concentrix- Role focused on sales for credit card installment extensions. Conduct outbound calls using a script to offer installment extensions ranging from 6 to 48 months. Achieve daily KPIs by meeting sales targets, aiming for 25 extensions each day. Handle inbound calls, assisting customers with technical issues related to internet, TV, and phone services. Enhance customer experience by delivering exceptional service and offering package upgrades. Achieve all KPI targets, including maintaining an NPS above 75% and completing 30 sales upgrades each month. Flir and Lorex Technical support agent. Certified technical support available for all camera types, including bullet, dome, PTZ, and a variety of other models. Inbound call service dedicated to helping customers resolve any technical issues regarding their cameras and related services. Provide outstanding service by meeting key performance indicators (KPIs) and surpassing quality standards. Manage RMA processes, open ports, and assist with the setup and usage of DVR and NVR systems. Scotiabank- Senior Customer Service Representative. Lean Staffin- Logistics Operator – Customer Service Representative. Assist customers with any banking inquiries through inbound calls. Address customer requests to facilitate transactions between accounts. Serve as a general financial and banking advisor for customers. Provide quality service, meeting all KPIs and expectations set by managers and customers. Supervise loads and help drivers with the necessary documentation associated with their payments. Follow up on load documentation, rate agreements, Bills of Lading (BOL), and other essential information for both drivers and customers. Carry out general brokerage responsibilities, including ensuring timely deliveries, securing loads at competitive rates, and boosting income by increasing load frequency. OPTUM- SKYLINE SECURITY-. Senior customer service representative UHC Providing inbound call assistance specifically for the healthcare industry. Assisting customers in locating and scheduling appointments with healthcare providers. Offering a breakdown of claims and general knowledge of the American healthcare system. Freelance Inside Sales Agent. Outbound calls to cold leads, presenting security systems. Utilizing scripts to convert leads into scheduled appointments. Experience with general dialers and customer relationship management (CRM) systems. Successfully achieved a target of four booked appointments each week. SKILLS Professional Personal Financial Accounting Bilingual (English- Financial Reporting Spanish), Leadership, Expense Reporting Management Skills, Accounts Receivable Time Management, Accounts Payable Communication Skills, CRM Expertise Critical Thinking, Negotiation