Egbujie Chinenye Nancy

EGBUJIE CHINENYE NANCY Customer Service Representative Professional Summary Customer-focused professional with a solid background in hospitality and virtual assistance, now specializing in customer service. Experienced in managing inquiries, troubleshooting issues, and delivering timely solutions across digital platforms. Known for combining empathy with problem-solving skills to create positive customer experiences. Skilled at using CRM and communication tools to support clients, maintain accurate records, and build long-term relationships. Key Skills • Customer support (email, chat & phone) • CRM & helpdesk systems (Zendesk, HubSpot, Freshdesk) • Active listening & clear communication • Problem-solving & conflict resolution • Customer retention & loyalty support • Guiding customers toward tailored solutions (upselling/cross-selling) • Knowledge base & FAQ contribution • Time management & multitasking • Escalation handling & issue tracking • Data entry, reporting & documentation Professional Experience Customer Support Virtual Assistant – Digital Witch Support Community Remote | June 2024 – July 2025 • Handle customer inquiries via email and chat, ensuring prompt and accurate responses. • Use CRM tools to manage leads, track requests, and maintain up-to-date client records. • Research and qualify leads while supporting customer satisfaction through empathetic support. • Assist customers in identifying solutions that meet their needs, contributing to retention. Waitress – Village Bistro Restaurant Enugu, Nigeria | January 2024 – April 2024 • Delivered excellent customer service in a fast-paced dining environment. • Resolved guest complaints with professionalism and tact. • Supported smooth team operations while ensuring customer satisfaction. • Strengthened multitasking and interpersonal skills under pressure. Additional Information • Proficient in Google Workspace. • Familiar with no-code/automation tools (Zapier, Notion, Airtable). • Proficient in CRM tools. • Passionate about creating seamless customer journeys and supporting business growth.