Eftychia Moutsidi

EFTYCHIA MOUTSIDI (Ms.) Operations Manager | Freight Forwarding Specialist | Administration Expert Athens, Greece Professional Summary Experienced Operations Manager with over 12 years of expertise in freight forwarding, logistics coordination, and client relations. Skilled in team leadership, process optimization and project management, with a proven ents. track record of delivering efficient solutions in high-pressure high environments. Currently expanding knowledge in digital marketing and e-commerce e commerce to drive modern operational strategies. Core Skills            Operations Management Team Leadership & Training Freight Forwarding (Air, Road, Sea) Process Optimization Documentation & Compliance Customer Relations Problem-Solving Solving & Decision-Making Decision Excellent verbal & writing skills in English & Greek language ing of MS Office suite Proficient in internet/online tools/ good u understanding Quick learner of new software & systems. Troubleshooting bleshooting & understanding of how machines & office equipment work. Professional Experience Operations Manager | Grandair LTD | 2021 – Present     Serve as primary point of contact for international clients, ensuring seamless communication and service delivery. Lead and mentor a team, boosting efficiency and collaboration. Oversee project execution, from documentation to final delivery, meeting strict deadlines and compliance standards. Developing clear instructional mate materials and process guidelines. Freight Forwarder | Grandair LTD | 2013 – 2020    Handling of airfreight / road freight / seafreight shipments worldwide. Handling documentation and ensure compliance with regulations. Providing customer service and tailored solutions. Billing Clerk | UPS Greece Inc | 2008 – 2012    Managed invoicing, archiving, and data entry for accurate record-keeping. Handled documentation and customer support inquiries. Maintained compliance with company policies and procedures. Education & Certifications      Google Digital Marketing & E-Commerce Diploma (Ongoing, 2025) Emotional Intelligence & Management Seminar, National and Kapodistrian University of Athens -) Advanced Leadership & Negotiation Skills Seminar, National and Kapodistrian University of Athens -) Business & Economics, Korelko Institute of Vocational Training -) English Language, B2 Level (2002) / Ongoing preparation for Michigan ECPE (Proficiency level) International Conferences & Exhibitions   Represented Grandair LTD at global freight forwarding conferences in Panama (2016), Athens (2017), and Dubai (2022). Attended Posidonia Exhibitions in 2022 and 2024 as primary company representative. Interests   Self-defense & martial arts enthusiast Cello player