Efren Geronimo A. Foronda Jr. 2-E Santana Apt. Peralta Compound, Mercedes Ave. Pasig City 1600, Philippines
- – Globe
- – Smart
- – Home phone
- - Office--
Accenture, Inc.
ISA FTP (Infrastructure Technology Project Manager – Facility Technology Provisioning) November 22, 2023 to July 9, 2025
• As an Infrastructure Technology Project Manager, I oversee the full project life cycle of infrastructure initiatives including facility build-outs, renovations, expansions, space conversions, and floor decommissions across Accenture Philippines and Southeast Asia facilities. My responsibilities span from capturing business requirements to solution design, network devices allocation, ensuring alignment with global standards for network, server, and voice systems.
• I lead Data center and LAN room build-outs in accordance with global infrastructure standards, including network devices allocation, infrastructure configuration, technical design validation, and architectural compliance.
• As an IT Project Manager, I guide infrastructure cabling strategies, conduct system audits, manage testing and commissioning and ensure facility readiness. I also facilitate project go-live activities, deliver comprehensive project documentation, and lead the seamless transition of initiatives to business operations.
• I manage the end-to-end procurement lifecycle—covering RFP/RFQ processes, PR/PO issuance, invoicing, and accruals—while ensuring technical compliance and cost efficiency.
Accenture, Inc.
Tech Architecture (Infrastructure Service Manager)
November 22, 2021 to November 21, 2023
As an Infrastructure Service Manager, I am responsible for end-to-end technical aspect of the business. Engaged during planning stage, transition, testing and security compliance discussions to meet with Accenture standards. ISM is responsible in making sure all key resources are lined up to seamlessly complete every single the project. These are some key roles and responsibilities of an ISM:
• Stakeholder Management: Manages relationship between Accenture Operations Business and Client/internal IT teams to meet business technology needs effectively and efficiently.
• Serve as SME to support client solutions/facilitate discussions as appropriate in the IT infrastructure/cloud Contact Centre space.
• Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.
• Manage the run support model for all IT Infrastructure, networking / voice contracts and cloud migrations/transitions for existing and new deals.
• Manages financial RUN budgets – rigor in periodic tracking and reporting of technology budget forecast, variance, and cost optimization.
• Provide regular updates to leadership regarding ongoing incidents (severity 1 or 2) and communicate the progress status effectively.
• Participate in root cause analysis with internal teams, vendors, and client technical teams.
Accenture, Inc.
PPSM Lead (Program, Project and Service Management Lead – ISS BRG)
May 1, 2015 to November 29, 2021
Program, Project & Service Management Lead
Experienced in end-to-end delivery of complex IT and infrastructure programs, managing multiple concurrent projects across technology, finance, reporting, and people operations. Proficient in leveraging enterprise-grade tools to ensure on-time, on-budget delivery with a strong focus on quality, performance, and governance. Results-oriented leader with a strategic mindset and operational discipline.
Core Scope:
• Governance: Drive structured, transparent communication for risk, issue, and decision management.
• Performance Management: Lead SLA/KPI tracking, reporting, baselining, and executive reviews.
• Incident & Problem Management: Oversee full incident lifecycle, root cause analysis, and continuous improvement.
• Change Management: Manage controlled, low to zero disruption change implementations aligned with service agreements.
Accenture, Inc.
Program Director (Comcast EPMO)
April 1, 2014 to April 30, 2015
Lead complex, cross-functional programs with full accountability for planning, risk mitigation, financials, and execution. Drive program success through structured governance, stakeholder alignment, and data-driven reporting.
Key Responsibilities:
• Manage program risks, dependencies, change control, and success metrics
• Oversee budget, forecasting, actuals, and financial trend analysis
• Identify performance trends and lead data quality and deployment readiness efforts
Support Matrix Highlights:
1. Stakeholder Management – RACI, complexity mapping, satisfaction tracking
2. Financials – Business case inputs, budget/value tracking
3. Milestone Management – Planning, deployment, dependency control
4. Resource Management – Assignment, onboarding /offboarding
5. Risk & Issue Management – End-to-end tracking and resolution
6. Reporting – Dashboards, reviews, data assurance
7. Governance – Escalation, change control, lessons learned, communication
Program Leadership: Supervise 7 Project Managers, each driving critical components of program delivery.
Accenture, Inc.
Managed Services Project Manager (Verizon Business)
March 26, 2012 to March 31, 2014
Serve as the single point of contact for a major U.S.-based telecommunications client, leading end-to-end delivery of network solutions from ideation through design, implementation, and performance optimization. Oversee cross-functional teams across internal and external stakeholders, including IT engineers, VOIP, circuit provisioning, and equipment delivery.
• Manage project lifecycle using structured plans, ensuring coordination across Network Management, implementation teams, and client stakeholders
• Drive milestone completion, escalate blockers, track ssrisks/issues, and publish action logs and status reports
• Collaborate closely with stakeholders to ensure alignment and successful delivery throughout the development lifecycle
Certification: ITIL4 and ITILv3 ITSM Certified (People Cert)
Educational Background:
Far Eastern University
Bachelor of Science in Commerce
Major in Business Management (Batch 2005)