OMO-IKHILE EFE
Administrative Officer
My Linkedin Profile-
Lagos, Nigeria-
SUMMARY
Hardworking and focused Administrative, Accounting and
Customer Service Roles. Professional offering excellent
Communication, planning and prioritization skills demonstrated
through 5 years of performance. Skilled at drafting reports and
business correspondence, managing mail and updating tracking
spreadsheets. Exceptional leadership skills with expertise in
streamlining workflow to optimize personnel strengths.
EDUCATION
University of Benin - 2019
Second Class Honors (Upper Division)
Bachelor’s degree in computer science
TECHNICAL SKILLS
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Microsoft Office Suites
CRM tools
QuickBooks
Office Equipment
Common Operating Systems
Database Management
Email Skills
Social Media
SOFT SKILLS
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Written and Oral Communication
Multitasking
Detail Oriented
Adaptability
Critical Thinking
Interpersonal Management
Time Management
Prioritization
HOBBIES
Surfing the internet
Reading
Traveling
WORK
EXPERIENCE
Customer care
2022-till date
Axa Mansard Insurance
Core Responsibilities
• Manage large amount of incoming phone calls
• Build sustainable relationships and trust with customer
account through open and interactive communications
• Reach out to customers via emails and telephone to verify
accounts information
• Oversee a team of customer service representative and ensure
they meet monthly quotas
• Handle customer complaints, provide appropriate solutions
and alternatives within the time limit, follow up to ensure
resolution
• Keep record of customer interactions, process customer
accounts and file documents
• Follow communication procedures, guidelines and policies.
Secretary/Accountant
2020 - 2021
Columbus Auto Sales and Services
Core Responsibilities
● Created and updated records and files to maintain
documents compliance
● Maintained office supplies inventory by checking stock
and ordering new supplies
● Drafted agendas, recorded minutes and generated
documents to facilitate meetings
● Answered multi-line phone system and enthusiastically
greeted callers
● Responded to emails and other correspondence to
facilitate communications and enhance business
process
● Reconcile tax remittance
● Maintained a balanced financial recording
Administrative Assistant
2018 - 2020
Columbus Auto Sales and Services
Key Achievements
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Negotiated with an office supplies vendor that saved
the company N100,000 annually.
Core Responsibilities
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Responded to inquiries regarding department services,
policies, and procedures.
Scheduled and coordinated the travel arrangements for
staff using company vendors to find discounts
whenever possible.
Created and processed a variety of administrative
records using internal and external databases.
Planned on- and off-site events and conferences
including equipment, catering, and accommodations.
Office Assistant
Wema bank PLC
REFEREE
Available on request.
2010 - 2018
Core Responsibilities
● Provide banking assistance to bank customers in
handling their deposits and payments.
● Assist and support bank administration in its
operational issues.
● Gather and analyze financial and related data of
customers.
● Assist customers in handling their deposits and check
payments.
● Assist banking personnel in preparing and checking
bank documents and statements.
● Liaise between banking personnel and customers.
● Verify and inspect loan documents and customer
credentials.
Sales Representative
7UP Bottling Company
2009 - 2010
Key Achievement
Generated a monthly sales of N3,000,000 on the average
