Edward Kobina Otoo
Professional Summary
Versatile professional with expertise in customer service, administration, and project
management. Skilled in optimizing workflows, resolving challenges, and enhancing
efficiency. Proficient in Microsoft Office and project management tools, with strong
leadership and problem-solving abilities.
Skills
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MS-Excel, Smartsheet, Word and PowerPoint
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Data analytics, Agile Project Management, Teamwork
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Customer Service, Negotiation skills and Budgeting
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Google Workspace
Experience
Support Admin | Bloom, Remote | March 2025
Track PTOs and UTOs
Manage Daily Attendance Sheet for all agents
Create Daily Attendance Files using Google Sheet
Data Entry Specialist / Reviewer | Springboard, Remote| April 2024 – April 2025
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Reviewed 1000+ researched locations for quality assurance in the Nigeria Name
Places project.
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Ensured data entries are of high standards and quality and coaching
Supervisor & Administrator | NOSK Ultra-Modern Engineering & Construction, PS Global
Estates | Sept. 2021 - Dec. 2023
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Resolved customer issues with professionalism, improving client satisfaction.
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Reduced paperwork by 70% through using Excel to reduce administrative costs.
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Assisted in recruitment, training, and operational planning.
National Service Personnel (Assistant to Physical Facility & Real Estate Project
Manager) | Africa West Area Office – The Church of Jesus Christ of Latter-day Saints | Sept.
2019 - Sept. 2020.
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Conducted property inspections and prepared SNAG reports for asset management
to ensure quality standards during rework
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Coordinated virtual meetings and training sessions on Skype & Zoom.
Education
BSc Business Management | BYU Idaho(Online), USA | April 2024-Current
Project Management Certificate | Ensign College USA | Jan 2024-March 2024
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Learned Quality Management, Risk & Change Management, Supply Chain Logistics.
HND Mechanical Engineering | Accra Technical University| Oct 2016- June 2019
Graduated with 4.0 GPA
