EDSYLL L. MARCASOTE
Mechanical Engineering
Bacolod City, Negros Occidental
6100
Mobile:- / e-mail:-
WORK EXPERIENCE
JULY 2019- PRESENT PAYROLLER, INVOICE BEE AND BOOKIPI
AUSTRALIAN BASED CLIENTS
Freelancer (Technical support)
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Answering questions through chat or emails about issue with their
payroll
Assisting users on how to create payroll for their business
Troubleshoots problems and escalates when necessary
Helping subscribers in Invoice Bee on how to create invoices,
estimates and delivery notes.
Finding information associated to the user or customer
(ABN,Company name & Email address)
JUN 2016- JUNE 2019
CONVERGYS BACOLOD
Bacolod City, Negros Occidental
Technical Support Representative
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Troubleshooting cable issues eg.(missing channels, disturded picture, no
signal, etc.)
Troubleshooting advanced internet issues (Port forwarding, slow internet,
intermittent connection)
Creating technician appointments if the issue will not be resolved over
the phone.
Selling and creating work orders for additional line of business to
customers who are interested in adding services in their account.
NOV 2012- JUN 2013 TRANSCOM BACOLOD
Bacolod City, Negros Occidental
Customer Service Representative
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Verifies the identity of the customers before addressing the said
concerns
Provides concise and accurate information regarding the update of
the online orders
Troubleshoots problems and escalates when necessary
JAN 2012- SEP 2012 RF LABORATORY, ST-ERICSSON INC.
Calamba City, Laguna
Trainee
● handles complaints from the customers
● analyzes and provides appropriate testing techniques necessary for
the said issues
● makes an 8D report for the customer
SKILLS
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Literate with a wide variety of Computer softwares used in Industrial
Application
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Customer Service Efficiency
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Technical Support Expert
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Excel and Google Sheet expert
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Expert in Zendesk, Tidio and Intercom
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Expert in creating task in Asana, completing task and creating tickets
for bugs
EDUCATION-
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES-VISAYAS
Talisay City, Negros Occidental
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SUM-AG NATIONAL HIGH SCHOOL
Bacolod City, Negros Occidental
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F. R. FLORES ELEMENTARY SCHOOL
Bacolod City, Negros Occidental
ACHIEVEMENTS/AWARDS
TERTIARY
Graduated Bachelor of Science in Electronics Engineering
Board Exam passer
SECONDARY
Division Champion, Math Quiz Bee, Division Level in Bacolod City
3rd Placer, Metrobank-MTAP Math Challenge in Bacolod City
Participant, Math Olympics in Iloilo City
Graduated with Honors
ELEMENTARY
Supreme Student Government President
Alumni Batch President
Graduated Class Salutatorian
SEMINARS ATTENDED
Amity Fire Safety Seminar
Philippine Mental Health Association (PMHA) Mental Health Seminar
TUPV Drug Awareness Seminar
City of Talisay Health Office Population Education Semina
PERSONAL DATA
GENDER:
MALE
DATE OF BIRTH:
OCTOBER 11, 1990
PLACE OF BIRTH:
BACOLOD CITY
STATUS:
MARRIED
RELIGION:
CHRISTIAN
CHARACTER REFERENCE
Engr. Benito Casilagan
S.I.T. Officer
Technological University of the Philippines Visayas-
Engr. Eric Cuenta
Test Product Engineer, ST- Ericsson Inc.
Calamba City, Laguna-
Neil Reagan Baroy
Team Lead Supervisor, Convergys
Bacolod City-
