Edrone Zamora

Good day Hiring Manager, I was excited to see your opening at your company, and I hope to be invited for an interview. My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked with few online clients as their virtual administrative assistant. As a freelance virtual assistant I currently provide a number of services for my clients including document preparation maintaining files and record keeping. My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. Previously, I worked within three high-volume customer-support call centers for a major bank, antivirus protection and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, remove viruses remotely and others). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. I also bring to the table strong computer proficiencies in MS Word, MS Excel, MS PowerPoint applications and completed my 2 year degree in college. Please see the accompanying resume for details of my experience and education. I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at- to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity! Sincerely, Edrone A. Zamora Applicant Edrone A. Zamora B7 L1 Golden City Subd.,Canlalay City of Biñan, Laguna- Email Add:-PERSONAL PROFILE I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities that I know will be able to make more a better person. CAREER HISTORY Store Employee Puregold Supermarket November 2010 – June 2011             Greet and ask the customer if they prefer paper or plastic bags. Pack purchased items into paper or plastic bags. Work in tandem with the cashier to efficiently bag all purchases Arrange items so that the heaviest items are on the bottom of the bag. Ensure that the bags are not too heavy to carry for the customer. Carry bags in a cart to a customer’s car upon request Help the customer load their bags into their car. Check or verify prices of items for customers upon request. Monitor bag supplies and replenish supplies when low. Return any empty grocery carts or hand baskets to the appropriate area. Check parking lots for empty shopping carts and return the carts to the appropriate area inside the store. Remove unwanted items from the cashier stand and return them to the appropriate area. Store Employee Savemore Supermarket July 2011 – January 2012   Physical Demands - Standing, walking, reaching, bending, twisting, ability to carry/lift 40 lbs, and push/pull 200lbs Repetitive Actions - Pack groceries properly in plastic/paper bags, carry/push groceries in shopping cart to customer’s vehicle and load them, collect shopping carts from parking lot and return to designated area Encoder American Data Exchange February 2012– October 2012 Work duties:           Provide data entry tasks Enter data from source documents into prescribed computer database Transcribe information into required electronic format store completed documents in designated locations Check completed work for accuracy Comply with data integrity and security policies Maintain log of activities and completed tasks Customer Service Representative-Direct TV Account Convergys Alabang May 2013 – May 2014 Work duties:     Maintains customer records by updating account information Resolves product or service problems by clarifying the customer's complaint Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Opens customer accounts and recording account information Technical Support Representative and Subject Matter Expert – Norton Symantec Account  Sutherland Global Services, Carmona August 14, 2014 – December 7, 2015  Work duties:             Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps Working with customers to identify computer problems and advising on the solution Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Remotely configure and troubleshoot client's equipment Identify and escalate priority issues per Client specifications Follow up and make scheduled call backs to customers where necessary Monitor team’s standing and performance via daily, weekly and monthly basis Assist team members’ concern and questions Submits weekly and monthly report to Team managers and Account managers regarding team’s standing and performance Attend meetings and updates about the account Sends and distributes email reports to Account managers and Business directors   CSR – Citibank Genpact July 27, 2016 – February 14, 2017 Work duties:        Provide splendid customer services to customers in a friendly and courteous manner at all times Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help Administrative Assistant Laguna Institute of Technology June 5, 2017 – August 2, 2018 Work duties:      Duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing of documents and office memos Creates email and responds thru email inquiries Drafts letters Provides support services for prospective students Maintains front desk procedures including contact information, directions and frequently requested company information          Managing inventory of assets and supplies Coordinating between offices and operating units in resolving day-to-day administrative and operational problems Assisting in various daily operations of the school Layouts students’ Identification cards Operating a range of office machines such as photocopiers and computers Performing multifaceted general office support Responsible in ensuring that office supplies are ordered and adequately stocked Storing and extracting information from computer systems Managing students’ information in TESDA website Virtual Assistant/Administrative Assistant September 5, 2018 – December 14, 2019 Work duties:              Generates and creates reports for Church attendance Virtually editing presentations for church preaching Sends email and texts blasts for church schedules Updates church’s database Creates/drafts memos and delivers it thru employees email address Performs administrative and office support virtually Personal Assistant Booking travel and accommodation Online research Make travel arrangements Completes reports via excel worksheets Prepare and send out e-mail newsletters Electronic filing of documents via DropBox Territory Manager JackPharma INC February 10, 2020 – October 9, 2020 Work duties:  Assess clients’ needs and present suitable promoted products  Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills and performing cost-benefit analysis  Provide product information and deliver product samples  Attend sales meetings, conference calls, training sessions and symposium circuits  Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message Build positive trust relationships with medical representatives to influence targeted group in the decision making process  Monitor and analyze data and market conditions to identify competitive advantage  Keep accurate records and documentation for reporting and feedback  Pursue continuous learning and professional development and stay up-to-date with latest medical data KEY COMPETENCIES AND SKILLS          Effective listening skills Words per minute: 40-45 wpm Willingness to co-operate with others and work to the greater good Multi-tasking capabilities Ability to speak and write clearly and accurately Proper phone etiquette Detail oriented Knowledgeable in Microsoft Office ( Word, Excel, PowerPoint) Knowledge of customer service principles and practices ACADEMIC BACKGROUND Highschool Pag-ibig Christian Academy High School (2005) Saint Francis Institute of Computer Studies College (June 2007-March 2009) Computer Hardware Servicing PERSONAL INFORMATION Age : 32 yrs. old Date of Birth : November 5, 1987 Religion : Catholic Civil Status : Married Citizenship : Filipino REFERENCES Available upon request