Edrone Zamora

My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked with few online clients as their virtual administrative assistant. As a freelance virtual assistant I currently provide a number of services for my clients including document preparation maintaining files and record keeping.

My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy.

Previously, I worked within three high-volume customer-support call centers for a major bank, anti-virus protection and a satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, remove viruses remotely and others). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.

I also bring to the table strong computer proficiencies in MS Word, MS Excel, MS PowerPoint applications and completed my 2 year degree in college.

Please see the accompanying resume for details of my experience and education.

My key competencies and skills are:

• Effective listening skills

• Words per minute: 40-45 wpm

• Willingness to co-operate with others and work to the greater good

• Multi-tasking capabilities

• Ability to speak and write clearly and accurately

• Proper phone etiquette

• Knowledgeable in Microsoft Office ( Word, Excel, PowerPoint)

• Knowledge of customer service principles and practices

I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me to arrange an interview.

Thank you for your time—I look forward to learning more about this opportunity.