Edith Nnadozie

Nnadozie Edith-LinkedIn Portfolio - PROFILE SUMMARY ● Experienced Administrative Professional: Skilled in managing front desk operations, organizing schedules, and streamlining processes to improve workflow efficiency and enhance team productivity. ● Customer Service Expert: Proven ability to resolve customer inquiries and complaints, ensuring satisfaction and retention, with a track record of increasing engagement and driving sales through personalized communication. ● Highly Organized Virtual Assistant: Proficient in calendar and email management, lead generation, and using communication tools like WhatsApp Business and CRM systems to support business growth and maintain seamless operations. WORK EXPERIENCE Manager/Customer Service Rep. | Where Hair Dwells | June 2020 - December 2024 ● Successfully managed daily operations for a thriving hair business, optimizing processes to improve efficiency, which resulted in a 20% increase in monthly revenue and a 15% reduction in operational costs. ● Oversaw all customer service activities, ensuring seamless communication and prompt issue resolution, leading to consistently high client satisfaction and an impressive 95% customer retention rate. ● Achieved consistent sales success by closing deals effectively, surpassing sales targets by 20%, while maintaining strong client relationships through exceptional service and personalized follow-ups. ● Designed and implemented innovative sales strategies, which not only boosted customer engagement but also drove a remarkable 25% increase in total sales within the first quarter of implementation. Virtual Assistant | Digital Tools Practice Community | September 2023 - September 2024 ● Delivered tailored support and assistance to clients, ensuring their needs were met efficiently and professionally, which resulted in an outstanding 95% customer satisfaction rate. ● Improved community engagement by mediating disputes, gathering customer feedback, and implementing resolutions, while leveraging social media analytics to identify trends and foster better community management. ● Boosted operational productivity by introducing advanced time management techniques, leading to a 20% reduction in response times for inquiries and ensuring faster, more reliable service delivery. Customer Service Rep. | Redberry Cosmetics Co. Ltd | February 2018 - September 2023 ● Resolved over 95% of customer inquiries and complaints on the first attempt, enhancing satisfaction and increasing customer retention by 20%. ● Processed 100+ customer orders weekly, reducing turnaround times by 25% through streamlined workflows and efficient task organization. ● Boosted team productivity by 15% by introducing better communication tools, ensuring smooth delivery processing, and improving customer interactions. ● Provided personalized product recommendations, driving a 30% increase in upsell opportunities and repeat purchases. ● Implemented process improvements in customer service operations, reducing inquiry response times by 10% and elevating the overall shopping experience. Administrative Assistant | Egbunonu & Co. | April 2015 - January 2018 ● Organized and maintained 500+ legal documents monthly, implementing a filing system that ensured 100% accuracy, quick access, and compliance, minimizing delays during case preparation. ● Scheduled 500+ client appointments annually, using digital tools to eliminate conflicts, optimize lawyers’ productivity, and improve time management. ● Provided front desk support to 50+ clients weekly, handling inquiries and case updates professionally, boosting client satisfaction and retention by 15%. ● Streamlined office workflows, reducing document retrieval times by 25% through innovative organizational practices, and enhancing efficiency under tight deadlines. ● Coordinated legal proceedings, managing case materials, deadlines, and documentation, contributing to the successful completion of 200+ cases annually. SKILLS ● Customer Service Excellence: Expertise in addressing customer inquiries and complaints promptly, achieving high satisfaction rates and building long-lasting customer relationships. ● Order Management: Skilled in managing high volumes of orders, ensuring timely and accurate delivery while reducing turnaround time through efficient workflow optimization. ● Front Desk Support: Capable of providing outstanding customer service as the first point of contact, enhancing client experiences and fostering retention. ● Multitasking & Time Management: Proficient in managing multiple tasks simultaneously, from scheduling appointments to handling customer service inquiries, ensuring efficient operations and meeting deadlines. ● Process Improvement: Experienced in identifying bottlenecks in workflows and implementing strategic solutions that increase productivity, reduce response time, and improve service delivery. ● Team Coordination: Adept at facilitating smooth communication and collaboration within teams, which boosts productivity and ensures seamless execution of tasks. ● Product Knowledge & Upselling: Knowledgeable in product offerings, providing tailored recommendations that drive sales growth, customer satisfaction, and repeat purchases. ● Data & Document Organization: Highly organized in managing legal documents and customer information, ensuring easy retrieval and compliance with accuracy standards. ● Appointment Scheduling & Calendar Management: Skilled in managing calendars and scheduling appointments with a focus on preventing conflicts and maximizing productivity. ● Lead Generation: Proficient in identifying and sourcing potential clients using web scraping, social media, and other tools, consistently generating high-quality leads to drive business growth. ● Knowledge of CRM Tools: Experienced in using CRM platforms to manage customer relationships, track interactions, and improve sales and customer support workflows effectively. ● Email Marketing: Skilled in crafting and executing targeted email campaigns to nurture leads, boost customer engagement, and drive conversions, utilizing email analytics to refine strategies. EDUCATION ● CATEL Computer Institute | Anambra State | (DCA) - Diploma in Computer Applications CERTIFICATIONS ● Virtual Assistant Program | African Leadership Xcelerator (ALX) | September 2024 ● Accelerated Soft Skills Training | Jobberman | July 2024 ● On-Demand IT Support | Digital Witch | April 2024 ● Google IT Support | Google | Jan. 2024 ● Customer Service: Supporting customers through Chat & Text | Linkedin | November 2023