Edith Nnadozie

Over the years, I’ve gained valuable experience in administration, customer service, and lead generation/email marketing, improving skills that directly impact business growth and customer satisfaction.

In administration, I have excelled at keeping operations running smoothly. At Egbunonu & Co., I scheduled over 500 client appointments annually without conflicts, ensuring seamless workflows. I managed calendars, handled correspondence, and resolved over 200 client concerns monthly. These responsibilities required strong organizational skills and attention to detail, which helped streamline tasks, saving the team time and increasing productivity by 25%.

In customer service, I’ve built a reputation for creating meaningful customer experiences. While working at Where Hair Dwells and Redberry Cosmetics Co., I closed multiple sales and exceeded targets by 20%, consistently ensuring customers left happy and engaged. I handled over 50 inquiries daily via phone, email, and chat, maintaining a satisfaction rate of 95%. My ability to connect with people, listen actively, and resolve problems effectively has been the cornerstone of my success in these roles.

Lead generation and email marketing have allowed me to showcase my strategic mindset. At DUEXT, a U.S.-based staffing company, I successfully generated high-quality leads using strategic web scraping and email outreach. I consistently surpassed targets, adding 30% more qualified leads to the company’s pipeline. My approach involved researching prospects, crafting personalized emails, and tracking engagement metrics to refine campaigns. These efforts increased the response rate by 15%, creating more opportunities for the company.

Additionally, I’ve run email campaigns that boosted engagement and conversions. By analyzing customer data and segmenting audiences, I ensured each email felt personal and relevant. This approach drove a 20% increase in open rates and improved click-through rates by 10%.

My experiences across these fields have given me a solid foundation in multitasking, communication, and strategic thinking. I thrive in fast-paced environments, balancing priorities effectively and delivering measurable results. Be it improving internal workflows, delighting customers, or driving lead generation efforts, I’m passionate about adding value wherever I go.

Ultimately, my goal is to contribute to a team that values excellence, innovation, and customer satisfaction. I bring not just skills but also a commitment to growth and results.

Let’s achieve great things together.