Edith Adaora Ugwuarum

Edith Ugwuarum Nigeria, Port Harcourt, Rivers • - •-• linkedin.com/in/edithugwuarum20 Customer Support Specialist, Sales & Marketing Specialist, Administrative Assistant • Strategic, gritty Sales & Marketing Specialist with 8+ years in the utility, technology, and real estate sectors, surpassing monthly targets, and contributing to revenue growth and business development. • Implemented Hubspot, Salesforce and Zendesk to accelerate the customer support process, resulting in 90% customer retention for over 2 years. • Big on continuous learning and personal development to boost efficiency in any assigned task/role. WORK EXPERIENCE Port Harcourt Electricity Distribution Company • Hybrid/Port Harcourt,Nigeria • 07/2020 - Present Utility Industry Sales & Marketing Specialist • Full-time • Exceed an 85% monthly sales target through successful upselling and cross-selling, exceptional customer service, smart customer engagement, and use of the Salesforce CRM, resulting in at least a 25% monthly increase in revenue. • Reduce billing errors for over 700 accounts from 45% to 16% in 3 months by carrying out proper customer assessment and using SAP Billing/Revenue Innovation Management, resulting in improved cash flow, trust building, and compliance with regulations/industry standards. • Execute targeted marketing strategies by applying Hubspot Marketing Automation to simplify and measure my efforts, resulting in an over 20% monthly increase in customer acquisition. • Manage a team of 4 people that provide proactive customer support and timely facility maintenance, using Zendesk to assign tasks, monitor customer inquiries, tickets and response time, resulting in increased customer loyalty benefits and 90% customer retention. Xiaomi Technology • 0n-site/Port Harcourt, Nigeria • 02/2017 - 05/2020 Technology & Electronics Industry Sales & Marketing Executive • Full-time • Accelerated brand awareness by 83% in 6 months through strategic marketing campaigns and methods, overcoming poor sales challenges in a previously untapped market. • Exceeded the weekly sales target of 20 phones by an extra 3 to 5 sales weekly, contributing to revenue growth and brand expansion. • Provided smooth onboarding experience for over 2000 customers in 2 years, through personalized approach, documentation/checklists, timely follow-ups and clear communication, resulting in increased customer satisfaction, retention, and stronger customer relationship. C.I.S Homes Ltd • On-site/Abuja/Nigeria • 11/2015 - 12/2016 Real Estate Developer Administrative Assistant • Full-time • Improved invoice and expense report management by paying attention to details when entering data on spreadsheets, reducing errors drastically. • Organized and automated the document filing system to minimize sorting time. • Managed emails, answered/directed phone calls, and scheduled/coordinated meetings/appointments, resulting in increased work efficiency. EDUCATION Master Of Science in Science Education Rivers State University • Port Harcourt,Nigeria • 03/2024 - Present Bachelor Of Science in Science Education Nnamdi Azikiwe University • Awka, Nigeria • 09/2010 - 09/2014 CERTIFICATIONS Remote Work Professional • 08/2024 - Present CertiProf Customer Success Fundamentals • 07/2024 - Present CustomerSuccessU.org Introduction To Tech Sales • 07/2024 - Present Coursera Relationship Management & Business Development • 07/2024 - Present Coursera Salesforce Introduction • 07/2024 - Present Coursera Advanced Lead Generation • 06/2024 - Present LinkedIn Cold Calling Mastery • 06/2024 - Present LinkedIn Cold Calling: The First Seven Seconds • 06/2024 - Present LinkedIn Foundations: Data, Data, Everywhere • 06/2022 - Present Google/Coursera On-Demand IT Skills • 07/2024 - 08/2024 Digital Witch Support Community Human Resource Management Professional • 11/2018 - 11/2018 Piston & Fusion Microsoft Office Suite Proficiency • 11/2018 - 11/2018 Benny-News Computer Institute Microsoft Office Suite Proficiency • 07/2007 - 09/2007 AFRIHUB SKILLS Active Listening, Cold Calling, Communication, Adaptability, Leadership, Direct sales, Email marketing, Empathy, Freshworks, Google Workspace, Grit, Growth Mindset, Hubspot, Inbound Marketing, Market Research, Microsoft Office suite, Monday.com, Negotiation, Pipedrive, Presentation, Problem-solving, Product knowledge, Project management, Relationship building, Salesforce, Sales strategy & planning, Team work, Upselling, Zendesk, Zoho, Education, Nature, Personal Development