Hi! I am an experienced, dynamic professional with 8+ years of experience in Sales, Marketing, Customer support, Administrative Assistance and Business Development, open to learn, grow and impact. I want to gain experience working 100% remotely.
I currently work as a Sales/marketing specialist at Port Harcourt Electricity Distribution Company, a utility industry, where I manage a team of 4 people that provide proactive customer support and timely facility maintenance, using Zendesk to assign tasks, monitor customer inquiries, tickets and response time, resulting in increased customer loyalty benefits and 90% customer retention, Exceed an 85% monthly sales target through successful upselling and cross-selling, exceptional customer service, smart customer engagement, and use of the Salesforce CRM, resulting in at least a 25% monthly increase in revenue, Execute targeted marketing strategies by applying Hubspot Marketing Automation to simplify and measure my efforts, resulting in an over 20% monthly increase in customer acquisition.
I have previously worked with Xiaomi Technology, an electronics and technology company, as a sales/marketing executive, where I accelerated brand awareness by 83% in 6 months through strategic marketing campaigns and methods, overcoming poor sales challenges in a previously untapped market, Exceeded the weekly sales target of 20 phones by an extra 3 to 5 sales weekly, contributing to revenue growth and brand expansion, Provided smooth onboarding experience for over 2000 customers in 2 years, through personalized approach, documentation/checklists, timely follow-ups and clear communication, resulting in increased customer satisfaction, retention, and stronger customer relationship.
I also have worked as an Administrative Assistant at C.I.S Hines, a Real Estate company, where I improved invoice and expense report management by paying attention to details when entering data on spreadsheets, reducing errors drastically, organized and automated the document filing system to minimize sorting time, managed emails, answered/directed phone calls, and scheduled/coordinated meetings/appointments, resulting in increased work efficiency.
I recently graduated from an intensive and impactful training by Digital Witch Support Community on the automation and integration of CRMs(Hubspot, Zendesk, Freshdesk, Intercom….), lead generation, cold calling, cold emailing, email management, telemarketing, tech sales, customer support, technical support(teamviewer, Anydesk…), virtual property management, project management/planning tools(Asana, Trello…), appointment scheduling/setting, google workspace and more. I also have been seasoned as a Virtual Assistant by ALX.
I hold a Bachelor’s degree in Science Education from one of the most prestigious universities in Nigeria and currently awaiting my Masters degree certificate in Science Education. I have earned professional certifications in On-Demand IT skills, Microsoft Office Proficiency, Human Resource Management, cold calling mastery, Advanced Lead Generation, Salesforce Introduction, Relationship Management & Business Development, Introduction To Tech Sales , Google IT support professional, Virtual Assistant, Project Management and Business Analysis.
My skills, competencies and proficiencies include; excellent communication, organization, teamwork, customer service, analytical problem-solving, Email management, Appointment Scheduling/setting, Stakeholder Management, Internet Research, Managing and assigning tasks, B2B/B2C Sales, Marketing strategy, Zoho, Trello, Google workspace, Microsoft Office, Zoom, Google Meet, Cold emailing,Intercom, Zendesk, Freshdesk, Slack etc.
I am very fluent in English language, with a global mindset and openness to learning.I am committed to professional excellence and continuous growth, eager to contribute my expertise to dynamic and reputable organizations.