Edison Que Albao

EDISON QUE ALBAO-- Value Statement: Career & Goal oriented, has a sense of urgency, is highly motivated, analytically skilled, and is a professional individual. Values client’s time and business and maintains a sister-brotherly relationship at work. A team player, multitasker, and competitive leader also love to see better options or possibilities to enhance or develop on what was current. EMPLOYMENT BACKGROUND CSR - AUTOANYTHING.COM HYBRIDS March 2022 - Jan 2023 As an E-Commerce Support, you almost handle everything from Sales, after Sales, Tracking, Cancellations, Payments, Refunds. You must have a good Charisma, Focus, Sense of Urgency Perseverance and a good tone of voice to resolve the concern o the very first call. As we all know, when calling our counter-parts, business partners, or any 3rd party will result into a long queue, so better have all the necessary details before going back to the customer. CSR III - GE HEALTHCARE TELETECH BACOLOD March 04, 2020, June 2021 As a MultiVendor Call Manager, my job is to make sure that all tickets created by our inbound agents will reach their appropriate destination. We coordinate with multiple Healthcare vendors, Field Engineers, Hospitals, and a lot more. We also handle back offices such as processing of Purchase Orders, Escalations, and a lot more. CSR II - COMCAST WEST BILLING CONVERGYS / CONCENTRIX Jan 2019 - October 2019 Being a Billing Rep for a cable company is not an easy task & must-have Analytical Skills such as Critical Thinking, Problem Solving, Research & Comparison, Complexity skill, and Resolution Delivery. It is our duty to provide a detailed billing explanation that includes Prorate Adjustments, Refunds, Rate Increase, Itemized charges, Reactivation & Late Fees, Bill Comparison, etc. CSR / TRAVELAGENT MAMAHARAH TRAVELS (Saudi Arabia) Sept 27, 2014 to July 20, 2018 In-charged with selling Airline Tickets, Hotel Reservations, and other transportation needs or services. Profiling customers on what they really wanted to provide the best routes, fares, and accommodations. We also do, after-sales, rebooking, cancellations, and refunds and some reporting works as well. CUSTOMER SERVICE REPRESENTATIVE TELEPERFORMANCE / PRICELINE.COM December 2012 to September 2014 Resolving customers’ concerns and providing an excellent customer service experience. Handling flights, rental cars and hotel concerns include dealing with our partnered airlines, hotel providers, hotel management team, and partnered rental car companies. BUSINESS DEVELOPMENT COORDINATOR GLOBE TELECOM INC. / GNP1 MARKETING June 2010 to September 2012 As a Business Development Supervisor, it is my duty to devise a strategic approach on how to use our materials & personnel in the most efficient way to generate maximum growth, at the same time, Running 5 teams simultaneously covering Negros Occidental, including Schools and Local Events and Festivities. EDUCATIONAL BACKGROUND COLLEGE : JOHN B. LACSON 2004 - 2005 BS MARINE TRANSPORTATION SECONDARY: LIVING HERITAGE CHRISTIAN ACADEMY 2004 PRIMARY: ST. ROSE OF LIMA SCHOOL 2000 CERTIFICATION: COLLEGE OF PUBLIC HEALTH (UP MANILA) 2005 WATER PLANT OPERATOR CERTIFICATION: SABRE TRAVEL NETWORK – SAUDI ARABIA 2015 SABRE AIR CONVERSION PERSONAL DATA Date of birth: December 21, 1986 Place of birth: Bacolod City, Negros Occidental, Philippines. Permanent address: 143 San Sebastian St. Bacolod City Negros Occidental, Philippines. Contact number: - Skype: Age: 36 Status: Married Height: 5’7 Weight: 200 lbs Citizenship: Filipino