Edison Cuyugan

Edison A. Cuyugan Address: Acacia St., Villa Carmen Subdivision, Barangay 5 Poblacion, Silay City, Negros Occidental, PH 6116 Phone: - Email:- ■ Objective: To work long term as an effective staff and do my job with full efficiency as a productive member of the organization working with team members and the leadership team, sharing innovative ideas and contributing to its success in achieving one common goal ■ Professional Experience: Thrive Comprehensive Medical Group Freelance Medical Virtual Assistant February 19, 2024 - Present Tasks/Scope of support: *Answering phone calls from patients and medical health services partners. *Booking of appointments and handling of medical records requests through fax and email. Flagship One Junior Account Manager Upwork - Freelancer July 3, 2023 – December 28, 2023 Tasks/Scope of support: *Answering emails, customer service and sales calls. *Assisting customers in filing claims for warranty/returns. *Reaching out to vendors and sending purchase orders for parts being ordered that have gone out of stock. *Filling in of orders and making sure that orders are dispatched to our customers in a timely manner. *Daily tracking and reporting of personal productivity and weekly claiming of grading points for work done from the previous week. Embry Health Testing and Vaccine Services - Operations Support Center Specialist Upwork - Freelancer October 7, 2021 – July 2, 2023 Tasks/Scope of support: *Working with site managers in the formulation and dissemination of new SOP's and policies though company approved channels of communication (Email, and Teams announcements) *Creating and disabling employee log ins for outgoing employees. *Managing Employee Time Keeping System as Admin (Monitoring of Punches, Scrubbing and Scheduling) *Managing Patient Booking systems (Creation of appointment slots and managing information displayed on the webpage) *HR tasks (Support) *Managing inventory sheets for site supplies. *Delegation of Supplies Delivery and Specimen Pick-up Requests. *Addressing Patient and Employee calls to the company hotline. *Updating the company website with the necessary information. *Managing Data Spreadsheets containing company assets and other information. *Managing Email Queues (Replying and assigning emails to the relevant department or entity) *Other tasks the management would need help with (Contacting and negotiating with Vendors, updating operating hour changes etc.) *Fleet management using Fleetio and KeyCafe. *Inventory products and adding product categories in Shopify for assets being liquidated. Technical Sales Representative II for Convergys Services Philippines, currently known as Concentrix Bacolod City, Phil January 9, 2012 – October 10, 2021 I was initially hired for a technical support account (Time Warner Cable) for 5 months as a Customer Sales Representative responsible for the following: *Answering inbound customer service calls for technical troubleshooting of cable boxes and HSI modems and dispatching a field technician to troubleshoot on the customer’s premise when unsuccessful over the phone. *Processing of sales orders. After 5 months, I was later on transferred to an Online Shopping Account, (Amazon UK) for 4 years responsible for the following tasks/scope of support: *Answering chats and emails regarding claims for return or refund and providing information regarding the whereabouts of customers orders while in the mail. *Removal of counterfeit products when reported by customers. I was then ordered for transfer to a digital cable company (Comcast) as a Technical Sales Representative II responsible for the following tasks/scope of support: *Working with Activations and Repair Technicians and provisioning equipment; communication and/or implementation of process requirements to reduce trouble rates. *Use of software and application systems to ensure repair tickets are properly addressed within acceptable time frame. *Outbound calls to customers *Products supported are High Speed Internet, Digital Voice, Digital Video/Cable and Home Security. Volunteer Nurse - Teresita Lopez-Jalandoni Provincial Hospital Silay City, Phil. August 2010 - October 2011 Tasks/Scope of support: *General patient care. *Charting of nursing actions. ■ Character References: 1.) Billy Hinlo – Former Colleague at Convergys Services Philippines, currently known as Concentrix and former Operations Success Center & Patient Success Center Manager, Embry Health Phone number: -.) Romeo Ezpeleta Jr. – Former Colleague at Convergys Services Philippines, currently known as Concentrix Phone number: - 3.) David Al-Gjhalaff - Former Colleague at Convergys Services Philippines, currently known as Concentrix. Currently working as a an OSP personnel at PLDT and a start up business cofounder for Agora Builders Corporation. Phone number: - Email:-