Edilyn Sapid

Hello there! My name is Edilyn Sapid, and I'm 32 years old. I come from the beautiful city of Davao in the Philippines.

After completing my degree in Hospitality Management, I decided to venture into the world of customer service in the BPO industry. I have worked for several accounts, each with its unique set of responsibilities such as:

• Taking Orders
• Processing returns/exchanges/refunds
• Tracking orders
• Order Inquiry

As an Appointment Setter my task includes:

• Cold Calling
• Updating schedules via Google Calendar

Software Proficiency:

• Ring Central
• Google Workspace
• Slack
• CRM
• Chat-GPT
• Canva
• Discord
• Trello
• Duda
• Weebly

Skills and Qualities:

-Highly organized and capable of multitasking

-Excellent listening skills to address customer concerns effectively

-Friendly, approachable, committed, and empathetic

-Good work-from-home setup, including a fast internet connection

-Strong belief that skills and experience make an asset to any company that values excellent customer service.