EDIDIONG UDOM ISEMIN
Virtual Assistance ¶ Customer and Technical Support Specialist ¶ Appointment Setter ¶ Lead
Generation Specialist ¶ Animal Scientist ¶ Digital marketer ¶ Social Media Manager
PERSONAL PROFILE
Personable, knowledgeable and proven IT professional with
experiences in assisting customers with various hardware
and software related issues, skilled in customers follow-up,
scheduling of appointments, digital marketing and building
of leads with dedication to exceeding expectations,
maintaining strong, fruitful relationships whilst recognizing
and promoting the values of the organization.
CONTACTS
Address:
Akwa Ibom State, Nigeria
LinkedIn:
https://www.linkedin.com/in/edidiongisemin
Work History
Customer Service Representative July, 2022 – Sept., 2022
Digital Witch Community, Lagos State (Remote Job)
SKILLS
Key Responsibilities
• Customer services
• Responding to customers’ complaint and inquiries
• Problem solving
quickly and efficiently
• Team work and collaboration
• Building rapport with customers
• Written and verbal
• Answering phone calls and emails in a professional
communication
manner
• Appointment scheduling
• Collecting customer information for future follow-ups
• Customer follow-up
• Lead generating
Technical Support Specialist
May, 2021 –Sept., 2022
Edito Enterprise (Remote Job)
SOFTWARE
Key Responsibilities
• Hubspot
• Supported customers with basic technical support for
• Asana
current and past software releases
• Trello
• Troubleshooting system, network problems,
• Monday.com
diagnosing and solving hardware and software faults.
• Microsoft office suite (excel,
word etc.)
• Assisted clients with general support for hardware,
peripherals, network, connections and external
software
• Escalated help desk tickets to Level 2/Tier2 support
when outside the scope L1/Tier2 technical support
Farm Lead Generation Specialist June,2020 – Dec., 2021
Federal Ministry of Agriculture and Rural Development
Key Responsibilities
• Visiting farmers at their various farms to conduct
interviews and collect demographic data
• Assisting farmers in filling out survey forms and
explain items on survey forms
• Double-check information pads to ensure the
accuracy of information
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Zendesk
Picktime
Clickup
Leadscrape
Octaparse
PERSONAL INFORMATION
Date of birth
July 1st, 1993
Marital status
Single
Gender
Female
EDUCATION
Masters of Science
April, 2019 – Sept., 2022
Michael Okpara University of Agriculture, Umudike, Abia State
Animal Breeding and Physiology
Bachelor of agriculture
January, 2010 – sept., 2015
University of Uyo, Akwa Ibom State
Animal Science
West African Examination Certificate Sept., 2003 – June, 2009
Bright Future College, Osongama, Uyo, Akwa Ibom State.
Kahns’ Academy (Design And Web Lab)
Computer Diploma Program
August 2015
ACHIEVEMENTS AND AWARDS
• Member, Nigerian Institute of
Animal Science
• Member, Animal Science
Association of Nigeria
RESEARCH WORK
• Phenotypic Variation of
Reproductive Performances of
Local and Exotic Turkey
(Meleagris gallopavo) Strain in a
Humid Tropical Environment.
• Heritability of Weaners Rabbit.
CERTIFICATIONS
• Customer service foundation
• Customer service: problem solving and
troubleshooting
• Customer service: serving customers through chat
and text
• Learning hubspot CRM
• Data analysis using SPSS
• Hubspot Service hub software
• Hubspot Inbound certification (Marketing & Sales)
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Technical Support Fundamentals
Google Ads (Search, Display and Apps)
Digital Marketing
Social media marketing
PPC & Display advertising
Advanced lead generation
REFEREES
Professor. Kevin Amaefule
Dean, College of Animal Science and
Animal Production
Michael Okpara University of
Agriculture, Abia state.
Eng. Itoro Michael Eyibio
Operation Manager,
Digital Witch Community, Lagos State.
Dr. Anietie A. Inyang
Federal Ministry of Agriculture and
Rural Development
