Edidiong Udom Isemin

I’m Edidiong Isemin, I would love to describe myself as a problem solver, team player, relationship builder, well-mannered hard worker with outstanding communication abilities. I constantly strive to provide my best effort, willing to learn, and treat everyone with respect no matter what their position in life.

Having spent my two years and more serving as a customer service representative, perfecting my upselling strategies, conflict resolution abilities, and phone manners. Even when I was still working with them, I got the following outcomes:

• Customer service rating at 93% over two years.
• Resolved 95% of customer issues thereby reducing the caseload of the call center manager.
• Lowest customer turnover ratio

As a problem solver, I evaluate each customer's demands and create a plan to present them with what, in my opinion, are the greatest solutions. For example, if a customer tries to upgrade their subscription tariff from family to premium, my goal would be to provide them with possible outcomes.

Regardless of the circumstance, I always acknowledge the customer’s feelings as a relationship builder. Sincerely expressing to them my recognition of the reality of their annoyance, and then looking for methods to assist in finding a solution.

Although I consider myself to be a well-mannered individual who is naturally patient, but when it comes to working with customers and clients, I always put myself in their position and treat them as I would love to be treated. If they want straightforward advice or clear support, my aim would be to provide attentive and detailed service for them so that they can feel valued and cared for, when they are attempting to solve a complex issue.

In addition to working, I took a few short courses to increase my expertise, such as Hubspot Academy's Service Hub Software and Inbound, Coursera's Technical Support Fundamentals, and LinkedIn's Advanced Lead Generation, Embracing Unexpected Change and Serving Customers through texts and chats.

Moreover, I am familiar with the following software applications:

◄ Hubspot

◄ Trello

◄ Zendes

◄ Picktime

  ◄ Clickup

  ◄ Leadscrape

I enjoy preparing my traditional dishes frequently, such as ekpangkukwo and afang soup, which are always delicious, as a superb cook outside of work.

Being a part of your company's team would be an honor for me because I am confident that my customer service skills would help boost the customers satisfaction.

Looking forward to discussing the position with my clients in more details at any time most convenient.

Thank you.