EDIDIONG OBIORA-| LinkedIn: https://www.linkedin.com/in/edidiongobiora
SUMMARY
● Expert in time management, scheduling, and follow-up processes for high-demand executives.
● Strong communicator with experience in stakeholder interaction and project support.
● Skilled in digital calendar management, CRM tools, and productivity software to streamline
operations and enhance executive productivity.
EDUCATION
Yaba College of Technology – Yaba, Lagos
HND, Computer Science
African Leadership Xcelerate(ALX) –
Virtual Assistant Program
Google Digital Marketing & E-commerce Certificate
Coursera
Career Essentials in Administrative Assistance –
Microsoft and LinkedIn
September 2017 – January 2020
September 2024 – November 2024
July 2023
December 2024
WORK EXPERIENCE
Customer Support Agent
MyFlashFunding – Remote, United States
February 2024 - July 2024
● Resolved 90% of customer inquiries on the first contact across multiple platforms.
● Managed a busy Discord server with 1,500+ members, enforcing community guidelines
and mediating conflicts to maintain a supportive environment.
● Streamlined support processes with cross-functional teams, reducing wait times by
25%.
● Delivered expert product and service information, contributing to a 15% increase in
customer satisfaction ratings.
Customer Service Specialist
Desoj Stores – Lagos, Nigeria
August 2020 - November 2022
● Guided customers through inquiries and issue resolution, ensuring a positive experience.
● Educated clients on products, contributing to a 25% increase in sales through enhanced
customer knowledge.
● Improved response time and resolution efficiency by escalating complex cases appropriately.
● Maintained accurate customer records, ensuring order accuracy and supporting team
collaboration.
VOLUNTEER ACTIVITIES
Executive Virtual Assistant
PhilipRoyce Ventures – Lagos, Nigeria
January 2023 - September 2023
● Managed executive inbox and calendar, reducing scheduling conflicts and improving
response times by 30%.
● Coordinated domestic travel logistics, ensuring efficiency and cost savings.
● Tracked project tasks and communicated with stakeholders for timely follow-up,
improving project timelines by 20%.
● Organized and prioritized daily activities to support executive focus on strategic
objectives.
SKILLS
● Administrative Skills: Calendar Management, Email Management,
Travel Coordination, Task Prioritization
● Customer Support: Customer Relationship Management (CRM), Conflict
Resolution, First Contact Resolution, Community Management
● Technical Skills: Google Workspace, Microsoft Office Suite, Monday.com,
Trello, ClickUp, Asana, Slack
● Other Skills: Time Management, Problem-Solving, Strong
Communication, Attention to Detail
