Edgar Enrique Ortiz Gonzalez

ENRIQUE GONZÁLEZ Remote Operations | Customer Success | Logistics & Sales Support Email:-| Location: Colombia | Languages: English & Spanish PROFILE SUMMARY Dynamic and results-driven bilingual professional with over 7 years of experience supporting U.S.-based companies across logistics, sales, customer service, and tech support. Proven track record in managing high-volume operations, resolving complex client issues, and leading topperforming teams. Adept at navigating remote work environments, leveraging tools like Salesforce, Zendesk, HubSpot, and Excel. Committed to delivering exceptional service and operational excellence. KEY SKILLS Customer Support & Success, Logistics & Shipment Coordination, Sales Operations & Retention, Remote Team Collaboration, Escalation Management, Training & Onboarding, CRM: Salesforce, Zendesk, HubSpot, Google Workspace & Microsoft Excel, Bilingual Communication (EN/ES), Issue Resolution & Ticketing PROFESSIONAL EXPERIENCE  Customer Service & Logistics Coordinator Various U.S.-based Companies (Remote) | 2017 – Present  Delivered support and billing assistance to diverse clients via phone, email, and chat. • Managed escalated disputes, billing issues, and compensations with a high resolution rate. • Coordinated LTL shipment tracking, route planning, and carrier communication. • Specialized in data recovery, cloud storage integrity, and administrative reporting.  Team Supervisor & Trainer Logistics Sector (Remote & Hybrid) | 2019 – 2022 • Supervised teams of 20+ staff, oversaw key accounts (Niagara, P&G, Walmart). • Trained over 40 classes of new hires across customer service and logistics functions. • Planned and led training sessions aligned with team goals and performance metrics.  Legal Assistant U.S. Law Firm (Remote) | 2016 – 2018 • Drafted legal documents, coordinated court calendars, and managed client communications. • Handled sensitive case data, scheduled legal appointments, and supported client onboarding.  Credit Advisor & Retention Specialist Credit Repair Enterprise (U.S.) | 2015 – 2016  • Consulted clients on credit repair options, handled support inquiries, and filed service tickets. • Promoted to Retention Dept. due to high performance in client loyalty and communication. EDUCATION Ongoing studies in Law, Digital Marketing and E-Commerce Pontificia Bolivariana University – Colombia REFERENCES Anderson Afanador – Lean Group´s Convoy Account manager (former direct boss) Contact number: - Linkedin: www.linkedin.com/in/anderson-afanador89 Fabian Acuña – Credit Pro´s Supervisor (former supervisor) Contact number: - Linkedin: www.linkedin.com/in/fabian-acu%C3%B1a-a5374a155