Edgar Enrique Ortiz Gonzalez

I'm a bilingual professional with over 7 years of experience supporting U.S.-based companies in key areas, including international logistics, customer support, and sales operations, among others. My career has been built on adaptability, empathy, and a sharp ability to resolve complex issues under pressure while maintaining a high level of service and professionalism.

Throughout my career, I've led high-performing teams, managed large accounts, and handled responsibilities ranging from escalated customer disputes to training new hires and supervising day-to-day operations. I thrive in fast-paced environments, and I'm known for being resourceful, people-focused, and performance-driven.

Remote work isn't new to me; I've consistently delivered results in fully remote roles across different time zones, utilizing tools such as Salesforce, Zendesk, HubSpot, Amazon Connect, Slack, Google Workspace, and Microsoft Excel. I'm highly organized, proactive, and able to self-manage without sacrificing collaboration or team spirit.

What sets me apart is my ability to combine operational efficiency with emotional intelligence. Whether it's solving a logistics issue, managing collections, supporting a customer during a stressful moment, or training a team to hit their KPIs, I bring a human-centered approach with strong technical skills behind it.

I'm currently seeking remote opportunities where I can contribute to business growth, improve customer experiences, and bring my operations, sales, and support expertise into a meaningful, long-term partnership. I'm a bilingual professional with over 7 years of experience supporting U.S.-based companies in key areas such as international logistics, customer support, and sales operations, among others. My career has been built on adaptability, empathy, and a sharp ability to resolve complex issues under pressure while maintaining a high level of service and professionalism.

Throughout my career, I've led high-performing teams, managed large accounts, and handled responsibilities ranging from escalated customer disputes to training new hires and supervising day-to-day operations. I thrive in fast-paced environments, and I'm known for being resourceful, people-focused, and performance-driven.

Remote work isn't new to me—I've consistently delivered results in fully remote roles across different time zones, using tools like Salesforce, Zendesk, HubSpot, Amazon Connect, Slack, Google Workspace, and Microsoft Excel. I'm highly organized, proactive, and able to self-manage without sacrificing collaboration or team spirit.

What sets me apart is my ability to combine operational efficiency with emotional intelligence. Whether it's solving a logistics issue, managing collections, supporting a customer during a stressful moment, or training a team to hit their KPIs, I bring a human-centered approach with strong technical skills behind it.

I'm currently seeking remote opportunities where I can contribute to business growth, improve customer experiences, and bring my operations, sales, and support expertise into a meaningful, long-term partnership.